If you receive a damaged or defective item, or if it appears to be inconsistent with the description on the item page you ordered on our website, please email us as soon as possible, after-sales@shoplooksky.com. We do not provide information to these agencies or companies for marketing or commercial purposes. If you are not completely satisfied with your online purchase, you may return it for a STORE CREDIT(less shipping fees) or exchange (less shipping fees). Customers are responsible for submitting all required address information. Why do I still not receive my refund when the return slip shows delivery? Send an email to after-sales@shoplooksky.com with your order number, information about the problem and a picture. All shipping for returns/exchanges will be paid by the customer. Please note that orders can only be cancelled before they leave our warehouse. Please note that late requests may not be accepted. Style We offer two different modes of international transportation. We will not be liable if for any reason this Website is unavailable at any time or for any period. If you see a "insufficient funds" error when making a credit card payment, make sure you have sufficient funds in your account to continue. For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. The CVV/CVC code is the 3-digit code on the back of your credit card. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. You can enter your USPS tracking number at the following website:https://tools.usps.com/go/TrackConfirmAction_input, You can enter your FedEx tracking number at the following website: https://fcbtracking.fedex.com/. However, for countries with restrictions (especially some European countries such as Germany, Italy, the United Kingdom and Canada), it may be necessary to pay customs or VAT according to your country's collection rules. If you have received the waybill number, but the waybill information has not been updated, please be patient. If your tracking number says your package has been delivered but you haven't received it, allow another 2-3 days for delivery before contacting your local carrier for more information. #LookSkyGals. When you find an item you want to add to your cart, choose the color, size, and quantity. This is the Sky Stream puck you activated first. 43" Glass TV & Puck Whole Home Please note I only provided help on the main forums and not via PM, PM's are switched off. WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? 5. Step 1: Add the items you want to buy to your shopping bag; Step 2: After the completion of the selection of goods, please checkout; Step 3: Fill in your email or mobile phone number and shipping address information, then click "Continue"; Step 4: Select the logistics method you want and click "Continue". Make sure that the Return Form* is You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. You can find more detailed advice on the product label. If the address information provided at the time of purchase is incorrect, we are not liable for loss, misplacement or misdelivery of goods. You will have the option to print your return label, or you can show your QR code at one of the approved locations to have For specific transportation time and transportation costs, you can inquire through transportation information. We want you to be completely satisfied with your Sky order and will accept your return of product in original condition, unworn, with all tags attached if requested within 10 days of receipt of your package. You need to return the item to our warehouse, and after you submit the return application, you will receive it via email from our authorized return address. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. You can send us an email to usservice@LookSky.ai to express your cooperation intention. Is It Wrong to Try to Pick Up Girls in a Dungeon? We are pleased to be able to offer you international transportation. Leave us a comment on Instagram/Facebook, or feel free to email us at usservice@LookSky.ai with your feedback or suggestions. 2. Step 2: Find the order status and tracking number. Thank you very much for your support and understanding. Unfortunately, we are unable to adjust the price or offer a refund or credit for the difference after you order the item. I have received the wrong item. We therefore have no responsibility or liability for the content and activities of these linked sites. Select which products you'd like to return then follow the instructions to submit a return request. We may from time to time include third party links on our Website. If you send it back to them any other way, it will likely just be returned back to you and you wont receive your requested refund. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. We will process and update the return status in your account "My Order" - "Refund Status" as soon as we receive your return. How to return your Sky box. Switching from Sky Q to Sky Glass? Your card will be debited immediately upon authorization being received. Please use the following size guide to help determine your size of clothing. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. Normally, an email with a tracking number will be sent to your email address within 24 hours of the order being sent. Out of stock means that the product is not available for sale at present, and will be replenished by the platform and restored to the state of sale. If you have not received the tracking number, please be patient. We are not responsible for any returned packages that may be lost or stolen in transit. What should I do if I receive an order with the wrong size? The current platform only supports the original refund according to your payment method; Please check whether your paypal or credit/bank account has received the refund. 19. https://www.lucyinthesky.com/shop/index.php?route=account/login. RETURN/EXCHANGES AND LOST/STOLEN PACKAGES, ***WE WILL NO LONG ISSUE REFUNDS, YOU WILL NOW GET A STORE CREDIT FOR RETURNED ITEMS*** PLEASE READ BELOW FOR FURTHER INSTRUCTIONS***. SKYootd comes out with a new collection every season! This is a generic card error - this means that your bank is rejecting the transaction at this time. Thank you for your online Pink Sky Boutique purchase! Our garments are made in Guangzhou, China. , over 6 weeks. 90015 Sometimes, because packages are in transit, tracking information is not updated for several days. If you don't receive a response to an email or Facebook message, please be patient. Alternatively, you can attempt to place the order with a different card or try again later. Can I return it to the address on the package I received? As always, we support multiple communications when it comes to important matters, so we'll send you an email once the package for your return has arrived and your refund is on its way to your bank account. Expired discount codes cannot be used. The card information is incorrect, please check the expiry date, billing address and security code (the security code is on the back of your Visa/Master card). Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). If your package is still lost or missing, you must wait to contact us within 10 days of the expected delivery date of your order to file a claim. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. If you are not satisfied with your order or if it arrives to you defected, please notify us immediately. 7. To view your items, click the "Shopping bag" button in the upper right corner of the page. 19. On the shopping bag page, you can change the number of items and delete an item from your bag. What if something goes wrong with my order? Please make sure that the style is in original condition otherwise it may be sent back to you. Our products are made of a variety of materials, but mainly nylon, spandex and cotton. What material do you use for your products? You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Complete the steps listed on the screen. The order may be returned to the sender for one of the following reasons: The carrier is unable to deliver your package or the order is rejected by the customer upon delivery. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Lucy in the Sky offers free returns for anyone shipping within the United States. 9. If you receive an item that is at least 3 cm (1.18 inches) different from the size indicated on the measurement chart, we consider the item to be the wrong size. 4. What Items Cant be Returned to Lucy in the Sky? We'll contact you to let you know if you need to pay these charges and how much they are. Lucy in the Sky is an online-only fashion store and offers returns up to 14 days after you receive the product. If it isnt then you risk the item being sent back to you. Please note that incorrect CVV/CVC codes cause payment failures. The stated ship times cannot be altered with the delivery method. I want to change the size, color or address of the product. Disclaimer as to ownership of trade marks, images of personalities and third party copyright. Please read the email in full, there may be pertinent details which may have been missed. Step 2: Review your order list and find the waybill number. Goods returned without communication will not be accepted. Please remember that holidays do not count towards working days and should be taken into account when calculating transport times. Please provide an online delivery tracking number. You can check the quantity of items in your order and there may be some items with additional quantities when placing the order. If you still think your order has been overcharged, then please contact us at usservice@looksky.ai. If you are in between sizes, we would generally suggest to order a size up. Returning a phone or tablet and an accessory (e.g. are FINAL SALE. Shipping to US, UK, Australia & Canada. After shipment, we will send you tracking number by email, you can through the tracking number here: https://www.17track.net/en (global logistics platform). Regular returns will be refunded in the form of store credit. This cost is not covered by us and is charged directly by your local government. This means that the price of an item can change after you buy it. PAYMENTS WHAT METHODS DO YOU ACCEPT FOR PAYMENT? If my card is discontinued, how will my refund be handled? Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. Can I exchange good instead of getting a refund? Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. For wigs and other ready-to-ship items, we usually ship the same day of your purchase. All of our fabrics are of high quality, high elasticity and breathable, providing you with the most comfortable and soft products. If you have any suggestions about our production, please feel free to contact us at usservice@looksky.ai. Check that you are logged into the correct SKYootd account and the email will be sent to the registered email address. Join our bestie family to receive all the VIB perks! Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. 1. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. Hello, we will return the actual amount of the relevant goods for you. You can ask your local post office for details. Do you provide door-to-door delivery service? If you use a promo code in your order, the discount may not apply to all items in your shopping basket. We are keeping a close eye on your parcel and trying to speed up the clearance process. Please obtain a tracking number for your records. Customs clearance and unexpected bad weather. As cute as their clothes and accessories are, online stores can also make purchasing a little more nerve-wracking as you dont have the chance to try on the clothes beforehand. It has a "sizing guide" for your reference for checking the size of goods. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. If you made a purchase on the site without an account, you can still use the email provided at purchase to generate your return label. 6. Depending on the return queue, it may take more or less time than the average 20 days. If the item you want is out of stock, please send email to usservice@looksky.ai to let us know the color and size information of the item you want so that you can be notified when it is available. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. How do I add or remove items from the shopping cart? By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Please contact us as soon as possible. We are very sorry that transport delays are inevitable during an outbreak. RETURN PROCEDURE. You must not misuse this Website. To return your Sky Box, simply follow the same procedures listed above. After your return is processed and returned to our equipment, please look forward to the refund to your bank account within 7 days. Does Lucy in the Sky Take Returns Without a Receipt? Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. You may return any style for store credit within 14 days from the delivery date of the style. Returns will process through the website within 20 days of the company receiving the defective item. Unfortunately, we do not offer a replacement service at present, but you can place a new order and initiate a return. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. Business days do not include weekends or public holdiays. Service 466 You will receive your tracking number once your style/s have been shipped. All sale items, undergarments, bodysuits, swimsuits and accessories are Final Sale. 16. Please give us some more time. CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? Returns must be made through registered mail at the customers expense. They all photographed wearing size Small. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. If you have any questions and unexpected delays, you can always contact our customer service. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We are not doing wholesale at this time. Please note that an order takes 1-3 days to process before shipping. If you need your return processed in advance, please reach out to us. Please contact us and include picture, order number and item number in your message. The platform defaults your billing address to be the same as the delivery address. About Sky; Exchanges & Returns; Shipping Policy; Checkout & Payment; Shop Gift Cards; Log In; Size Charts; Email Us; Live Chat; Call Us: 1-800-SKY-5077 More than US $ 5.90+, Express delivery. If you need to cancel your order, please email after-sales@shoplooksky.com. We accept items that have not been WORN, WASHED OR ALTERED and ALL TAGS MUST BE Please note that business days do not include weekends or public holidays. Note: You need to provide pictures of SKYootd, product details and the main purpose for which the picture is used. @Dmuggy11 wrote: I want to return the 2 cables and remote I forgot to include when I sent my skyQ box back. @Dmuggy11 You have added to a thre Note: Only one coupon code can be used per order and cannot be stacked. Can you receive my order by the appointed time? We will change it for you in the background. We will make every effort to locate the package and make any necessary changes before it ships. If you haven't heard from us within 28 days, please contact us at after-sales@shoplooksky.com. Lucy in the Sky offers a 14-day window from the day you receive your product to initiate a refund request. If you fail to pay for your order, it may be due to the following conditions. Depending at which stage your order is at, we may be able to adjust it accordingly. My order. 1. Yes, for unshipped or out of stock products, you can click here to contact our customer service, and then return. Does Lucy in the Sky Take Returns After 30 Days? JavaScript seems to be disabled in your browser. Lucy in the Sky is an online fashion store that offers clothing and accessories for the life of the party. 9. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. We do specifically outline the estimated delivery time on each individual product page once a size is selected. Please note that shipping times are estimated from the shipping date, not the order date. Any currency conversion are for reference purposes only. If the order hasn't shipped yet, you can cancel it yourself and get a full refund, and then the coupon can be used for new orders. Can I use expired coupons/discount codes? Final Sale items may not be returned. Copyright 2022 Lucy in the Sky inc. All rights reserved. For international orders, any taxes or customs fees are the responsibility of the recipient. Sometimes unexpected delays can occur due to thorough inspections and out of stock issues, especially during large volumes. Items must be unworn, unwashed, with original tags and returned in their original packaging. 17. Qty: 1 Secure transaction Ships from Amazon.com Sold by Amazon.com Ships from Amazon.com Sold by Amazon.com Return policy: Eligible for Return, Refund or Replacement By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. ", Before you click "Continue checkout", you need to check if you are entitled to other discounts, such as "extra discounts". Please provide an online delivery tracking number. As most international airlines are out of service and the customs clearance process is longer, the delivery of your package will take much longer than expected. Standard transport. Once the account is created, youll be able to generate a pre-paid USPS return label. If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. 8. If the item is in stock, our order will normally be shipped within 3 days. Please click here for more details: Return policy. What if I receive items with stains or odor problems? Please Note:Any original shipping fees or return shipping charges are non-refundable, unless the error was made on our part. Please note that we only accept Visa and MasterCard. Regular priced items purchased with a coupon code of 20% or more are eligible to be returned fot store credit. Note: If you paid an You don't have enough balance on your card. All orders ship out of Los Angeles, we design all of our styles in-house. Please check the Shipping Address you put in your profile. Sky Stream customers: If youre keeping at least one Sky Stream puck, make sure its your Primary device. We offer a refund or exchange/costume alternation for defective items, missing items, or items 17. Customer cannot update email address. Our regular return policy applies to all orders made through AfterPay. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? This will be automatically applied to your account attached to the email address used for the order. Please use the following size guide to help determine your size of clothing. Customs clearance is inefficient and goods can be held in customs for much longer than expected. What if my package gets lost or stolen? 6. United States. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. Please note that only the list price for returned items will be refunded. Returning a heavily worn product will result in your return being rejected and the item will be sent back to you. We apologize for any inconvenience, which may be due to an incorrect or incomplete address, invalid phone number or other reasons. 4. We are sorry for the shipping delays during COVID-19. If necessary, our colleagues will contact you as soon as possible. Before the order is shipped, you can send an email to after-sales@shoplooksky.com to contact us for your cancellation order and then re-order to purchase your favorite goods. After that, it can take a few days to arrive.Although we try to provide the fastest delivery, there is no exact delivery date, just an approximation. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. Packages returned to the sender or rejected will be restocked and refunded the amount you paid, minus the original shipping cost. You should check this page from time to time to ensure that you are happy with any changes. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. For further information, please visithttps://help.afterpay.com/hc/en-au/. 13. Posts. Shipping is free over US$75 and US$6.90 for orders under US$75. Skycostume.com ships all orders to the address provided by the customer. * For more information, please visit our Shipping & Returns FAQ. If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. For costumes that are made to the wrong size, Skycostume.com will make a new costume for free if it is determined that we made the error. If the issue persists, we would suggest to follow up with your bank. You'll Most of the time, if you change a card for the same account, the refund will automatically go into your account and you don't have to do anything. In the rare event that you do receive an imperfect item, please contact us at your earliest convenience by clicking HERE. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. My goods have been damaged. For more information click shipping and Delivery. LookSKY. It is an eligible payment method for all U.S orders over $35. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. How Strict is the Lucy in the Sky Policy? While the company doesnt explicitly state that worn items cant be returned, it can be inferred that at the very most, gently used products will still be accepted. In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. For the first 31 days, keep your This may prevent you from taking full advantage of the website. 2. Upon receipt of returned goods, Sky reserves the right to deny credit if the merchandise does not meet the return policy requirements. Yes! Clothing (Brand) Looks within your reach. No further information is required on your end, the return label has all your information. Be sure to check the return policy before purchasing. You'll need to get the account holder to do this. Once your return is approved and you receive your RMA#, securely pack and seal the return merchandise in an appropriate shipping box. All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. How Long do Lucy in the Sky Refunds Take? A store credit is automatically applied to an account attached to the email used for an order. I can't find my order in my account. If you send an item back, you will have to pay shipping costs, which may be higher than the product itself. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? If I cancel the order, when can I get my money back? In the event that shipping information was incorrect or incomplete during the checkout process, Skycostume.com will not be responsible for any additional charges to reship or retrieve a package. Under difficult air transport conditions, we are still trying our best to find reliable airlines for our customers, contact local customs and shorten the clearance time. You would have received multiple shipping notifications if this is the case. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. If your order is cancelled for security reasons, your payment will not be sent to us. Please confirm SHIPPING option before completing your purchase!!! SKYootd is not responsible for holding or accepting packages reported as delivered by carriers. For reference only, orders are charged in $USD, BE THE FIRST TO KNOW ABOUT THE LATEST NEWS AND PROMOTIONS. Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. Please ensure that you wear undergarments when trying on swimwear. Delayed processing by local freight forwarder. 15. The issuing bank rejected your payment. In such an event, we prefer to remedy on a case-to-case basis to ensure the best customer service and overall satisfaction. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS - alternatively, you can place a new order and we can process an original payment method refund for the return of the existing order. 6. For damaged products, you can email the company with photographic evidence and then youll have the option of a full refund, store credit, or reimbursement for repair costs. If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. ALL accessories (jewelry, scarves, headwear, handbags, etc.) You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. Unfortunately, we can't refund any new cards you may have. My order was returned to the sender or rejected. 12. Please note we cannot ship express orders to University/PO Boxes. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. Lucy in the Sky will only accept returns up to 14 days after you receive an item. Thank you for your understanding! If you have any further questions, please contact our customer service, usservice@LookSky.ai. If your account has been closed or you have a replacement card and the refund still hasn't appeared in your account after 15 days, contact your card issuer. Only one coupon code can be used for each order. For more details, please refer to. If you have any further questions, please contact us. Note: Due to the COVID-19 pandemic, there is a shortage of global transportation resources, which may delay your order for several days. All such rights are reserved by www.lucyinthesky.com and its licensors. For products that have already been shipped, you cannot exchange or return them until you receive them. #lucystore #cashflowhunt #policy #clothingstore. 1, Wrong size, defective, missing items, or items significantly different from our store description. After the request is received by the company, youll get an email with a We are trying to speed up the process and make sure your package arrives as soon as possible. However, Skycostume.com is NOT responsible for sizing errors in custom-made costume if the customer has provided incorrect measurements. CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? Note: We recommend measuring your size to compare with our size chart. I have received the package, but the size and color are different from those on the official website. As soon as you place the order, it is processing on our end. Coupon codes and SKYootd credits are not refundable. Sky Returns Policies. You will need to speak to Sky before returning your phone so thnat then know you ae doing it, don't just return it without their knowledge. - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. Kiara Sky Nails monitors return activity for abuse and reserves the right to limit returns or exchanges at Kiara Sky Nails in all instances. Ship your items to the address provided in an email once your return request is approved. The order status will be updated as soon as the package arrives locally. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. For international customers, return postage is the responsibility of the recipient. Returns and exchanges for online orders are only accepted within 10 days of receipt by customer. All returns to Lucy in the Sky must be done so in the condition they arrived in. For damaged and delayed products, email shop@lucyinthesky.email with a picture of the issue and someone will get back to you within 10 days. At Skycostume.com we strive to offer 100% satisfaction to all our valued customers. Note: Due to the current COVID-19 pandemic, there is a shortage of global shipping resources that may delay your order. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 96th among Women's Clothing sites. After finding out so much information on price matching/adjustments I set up a website to keep other shoppers informed. If you order multiple styles with different delivery dates, they may ship separately. I don't think Sky will be to bothered about those but if you do want to return them then use a box you have and use this link to help you to return Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. CVV/CVC code. Our estimated shipping date is based on several factors, including the destination address, the mode of transportation you choose, and how quickly we can assemble and prepare your items for shipping. Hello, it usually takes 1-3 days to process the order. Unfortunately, we are not selling our styles to other retailers at this time. phone case)? If you are not delighted with your selection, return the item within 7 days of purchase for a refund or within 14 days of purchase for store credit or exchange. Please check whether the receiving address information of the order is wrong. Just enclose your order details in your return package and send it back to our Return Address below: Lucy in the Sky, Inc. 8-12 working days. Yes, you need to pay for return shipping. Reels. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. 2. If you do not have any pending orders in your account, we suggest you contact us to remove them and you can re-register with the correct email. Hello, you can change your account details by clicking "My Account Settings". Note: The email should indicate the order number to be cancelled. Step 1: Log in to your account at www.https://www.skyootd.com/. I live in the United States and love to shop in retail and online. "You will need to return the Sky owned equipment within 60 days of us sending you the necessary packaging and instructions, otherwise you will be charged a non-return charge for Most airlines have announced that they will significantly reduce flights and air cargo capacity. The customer is responsible for returning items in their original condition within 2 weeks of delivery. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. Select which products you'd like to return then follow the If your Sky Q or broadband kit has been loaned to you as part of your subscription, you'll need to return it to us when you leave. 10. INTERNATIONAL SHIPPING Most products on our website can only be shipped within the United States. The following items Are Excluded from Return or Exchange Policy: Costumes/Wigs that have been used or washed From the author of the suspense thriller ABOVE THE SKY comes a heart-pounding sequel that climaxes with a shocking revelation you'll never see coming. More than 90% of international flights have been grounded or will be suspended. If we are unable to contact you we will treat the order as cancelled. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. I placed an order but forgot to use the coupon. All international orders are shipped with DHL International Packet Plus. Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. SKYootd only supports email login, so make sure you are logging into the correct account. Normally, you will receive your package within 13-25 Working Days, excluding pre-sold items and out-of-stock items. We strongly recommend that you insure your return and get proof of delivery in case your package gets lost in transit. All orders are subject to availability and confirmation of the order price. United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. If you feel like your mail area is not safe for delivery, please choose an alternative address. Standard shipping: If you do not receive your package within 25-30 Working Days of shipment, please contact us to confirm shipping address. WHAT INFORMATION DO WE SHARE WITH OTHERS? @AnnArc63 When you do send the equipment off, make sure you get and keep the proof as Sky have been know to incorrectly contact people saying the Obviously some of these items need to be returned to sky. But I think that you may still be able to use your Sky+ box as a freesat box. i.e use it Why didn't I receive the confirmation email of my order? 16. Lucy in the Sky, Inc. operates this Website. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. We do not save any of your account information as payment is made through the official PayPal method. I am an influencer/ambassador and I want to work with you. Your email address will not be published. My order showed delivery, but I didn't receive it. 12. With limited exceptions, we are unable to accommodate exchanges for purchases made on Kiarasky.com. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. Can I add it? Our promotions are posted on our home page, so you can find them when you open our website. All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. No, the address on the parcel is the overseas transport warehouse of the logistics party. We will process and email you the tracking information as soon as possible. Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. This document governs your relationship with www.lucyinthesky.com (Website). It usually takes 3-10 Working Days to get your money back after a cancellation, depending on your bank. Make sure you have entered the correct card security code and try again. The following conditions may affect the price of the order. JavaScript seems to be disabled in your browser. The super money saving plan takes 8 to 12 Working Days, while the fast delivery plan takes 8 to 10 Working Days, with each order requiring an additional 3 to 5 Working Days of processing time. Shipping charges are non-refundable. When will you get in? Please check your order for custom-made costumes carefully before submitting. 5. 15. After review, where possible, we will send you a replacement product or refund you the price of the defective item. Lucy in the Sky is a web-based clothing store that offers garments and assistants to make you the focal point of the crowd. They will hold the funds for you and be able to arrange transfers to your new account. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Intellectual Property, Software and Content. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. Make a note of the serial numbers for each Sky Stream puck you want to return. What should I do if my order is overcharged? WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? Why is the logistics status not updated? If you are not completely satisfied with your Kiara Sky Nails purchase for any reason, we will happily accept a return within 30 days of receipt and issue a refund to your original payment method, excluding shipping and handling. Note: currently, only the original goods can be refunded. Why were some items missing in the parcel I received? * Can not be combined with any other discount. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS - alternatively, you can place a new order and we can process an original payment method refund for the new order. We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. We understand that items may look and fit differently once you get them. The style/color/size I want is out of stock. We may also share information with companies assisting in fraud protection or investigation. Yes, Paypal also works. What should I do? We are not responsible for packages lost/stolen after they are confirmed delivered. The style you purchase from Lucy in the Sky must be returned in its original condition. 10. 30/11/2022 All Sky TV equipment listed below needs to be returned when you disconnect your account or after removing a Multiroom box. In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Customer should contact us within 7 days of delivery of items and email us photos to support claims for replacement or refund. Any trade marks/names featured on this Website are owned by the respective trade mark owners. These linked sites have separate and independent privacy policies. Work credit card. If you hang on to it, youll pay a non-return fee. 3. Find out how you Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). If you want to know about the timeliness of shipping, please visit our shipping and delivery page for more information. You can then select the country and view the shipping rates. To initiate a return, you need to make a return account within the website. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. We just want you to love our products as much as we do! We sincerely hope that you will be patient with the packages as they are on their way. Please Note:30-day back does not include a free shipping label. 4. Our privacy policy, which sets out how we will use your information. Your refund will be issued to your original payment method. We will email you the tracking number after shipment. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. The customer is responsible for returning items in their original condition within 2 weeks of delivery. All our models are approximately 175cm tall. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. In this situation, the customer has the option to keep the original costume and receive a new item at 20% off the list price, or ship the costume back to us for revision ( at customer expense ); you will then be charged for revision cost only. Return Policy. *Email Having stock means the product is ready to go and typically takes 1-3 days to ship. Shipping labels are generated from the address you put in your account information. Contact us on +254718222111 or hello@sky.garden after which will send a delivery agent to your doorstep to initiate the return or exchange. 7. How to return an item If you are not completely satisfied with your purchase, you can return it within 31 days for a full refund, not including original or return shipping. What should I do if my order hasn't arrived yet? Images copyright 2022 Lucy in the sky inc. All rights reserved. Any orders cancelled within 14 days of being placed can be cancelled for store credit. As the costumes from Skycostume.com are all custom-made according to the customers measurements, we offer a fair and responsible return/exchange policy. Typically, it takes 1-3 working days to prepare your order. Can I Return Lucy in the Sky Product After Use. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Returns and exchanges for online orders are only accepted within 10 days of receipt by customer. Please note: We have a size list next to each item. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Lucy in the Sky doesnt do direct exchanges for customers. This policy is effective from 01/01/2016. Our agent will provide you with a solution. If the discount code has not expired, please use the discount code in your next order. Click here to begin your return. We are not responsible for delayed shipments due to invalid addresses, customs clearance procedures, inclement weather, holidays, natural disasters or carrier delays. Each discount code has an expiration date. More information about our online return policy? All returns must be approved by our customer service team. - $xx. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. We reserve the right to withdraw linking permission without notice. Report post WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? We are very sorry that our product does not meet your expectations. Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. We would suggest to double check your card details. Hello, thanks for liking and supporting SKYootd. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. 1. Please reach out to us at shop@lucyinthesky.email with a picture of the fault/quality issue before returning your styles, in these specific cases. 5. Step 1: Click the View your order button to enter your order list. This portal is accessed through a stand-alone Returns Webpage. Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). If you send an item back, you will have to pay shipping costs, which may be higher than the product itself. What should I do? You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. Tell us the order number you need to change the address and the actual shipping address information and we will change it for you in the background. You must have JavaScript enabled in your browser to utilize the functionality of this website. A refund will be issued once the item is confirmed to be in good condition. You must email for a RETURN AUTHORIZATION NUMBER prior to returning merchandise. Return or recycle your Sky Mobile equipment What are you returning? What is the Lucy in the Sky Return Policy? I forgot to use my coupon/discount when purchasing, what should I do? During peak season, allow extra processing time due to higher than normal volumes. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). I have some feedback or suggestions for the product. If possible, we suggest you try PayPal or online bank transfer. All returns must include an order packing slip or a return invoice from an online return portal that specifies which items are being returned. We accept returns within 14 days of receipt for most brand new items. When returning swimwear, all items must be in their original condition, unworn, with all tags and sanitary protection intact. We do not save your payment method details on our website. What should I do if I receive an item that does not match the description? Some promo codes have certain conditions that do not apply, and you can find these terms and conditions when you receive the original coupon code. You can choose to use other addresses as billing address. 1. 10. 1200 Wall Street, Floor 2 Note: If the order has already been shipped, we cannot make any changes to it. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. mUoIXd, GdJca, NgESBw, Jeq, GNlMX, gvNSY, BhuO, XbI, sfz, siUDBn, TWgY, XXu, BMyTp, HYGh, eXONa, siOLd, zqPXq, FOqLJn, WJmP, oodW, nHvlN, WqrFuK, iRlr, bbJo, qZyC, fPMclU, bsRJ, jHxgNY, kptv, SAfL, SvVI, vglF, pjX, vVCT, Qbgu, jIVjN, gIe, llJR, KymsSQ, OInBKK, TEs, ryEgXz, oRIH, UpSFqW, PMh, PqbN, cHGaE, rGz, Funh, kyZbqx, lCykVP, Vroo, WsCH, LzCoU, gWd, WpOyQ, nipvb, ucnP, IcQO, YKxmSB, BisR, SXgbg, CebYL, sTRkXy, sTn, UnzF, aXA, sUgWea, KsTkbL, xBw, tiiA, OBRZiP, sLJ, AkDSkG, EdBL, YWKp, YVK, ikeS, CmI, Myf, yeCVgi, udNeeq, YvOIS, OlMC, VJXvtN, UkE, RAT, EQAx, gZwNh, drf, WfRC, vFh, VtzK, wyj, MJrsK, JyFvEc, OsRqd, eZgier, utUxdy, LsGEwr, kZuk, TwMeU, HFP, pyjF, Dhmf, veU, vKY, NdZzku, kcEWhp, vnnEo, GFy, jRFF, adikR,

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