Fingers crossed it will work. My Account. Before recovering your account, please ensure you have secured your computer or mobile device. Both ask for my firmware password, and when I enter the password,although correct, it takes me back to disabled screen. Setting up Apple Configurator and Connecting Both Macs. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. The phone doesn't need to be a smartphone, or connected to the internet, it just needs to be able to receive text messages. It only takes a minute to sign up. That appeared to do . Not being able to create new accounts and passwords not working. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. It eventually reports that creating the account failed, with no further information. If your Mac is locked and you can't remember your password, here are some tips on how to recover or reset your credentials and ways to make life easier for yourself before it happens. Even though I get errors when I create new accounts, they are created, but the password is wrong somehow and I cant reset it via iCloud. BenQ has a series of monitors that support M1 and M2 based Mac Mini and MacBook Pro laptops, so you can select one of those to achieve the connectivity you need. Fix 6. Step 3: Enter your Apple ID and password, then click 'Next'. Reformatting done, I selected "Reinstall macOS Big Sur." If this doesn't resolve the issue, contact your admin to perform the other methods in this article. Clean install has been a great way in the past to remove all customizations and private information. As an Microsoft 365 admin, perform a password reset for the user. No matter what information I enter here, the setup assistant freezes for 5-10 minutes [1]. Hello! @benwiggy There was no good reason for this, it is just my long habit to fully format any machine I receive. Select Apple menu > System Preferences > Users & Groups. If you tried to sign in to your account and received a message that it's been locked, it's because activity associated with your account might violate our Terms of Use. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. Hi, I bought a Mac Mini M1 yesterday, 256/8. If the issue isn't resolved, go to the next method. Put the non-working MacBook Pro in DFU mode by pressing the power button and holding it down and simultaneously pressing and holding the right shift key, the left option key and the left control key - all for 10 seconds. Tried that and now it's hanging on the Create Computer Account part. It asks me to try again - if I try to use the same short or full account name, it complains that the short or full name is in use and to select something else. Designed and laser cut a cooler for Mac Mini server. Type another admin account and password on the login screen to unlock your Mac. Seriously though, good luck getting it back up, it's a great machine! Disable Find My Mac Users with macOS Big Sur computers can now unlock Find My without an Apple ID password. Check all the devices on the top of the screen. Brand new hardware sometimes has special builds, that are a different fork from the available download. Keep holding until you see MacOS Recovery start. Tip:If your security code doesn't work, make sure you enter the numbers in the body of the message, and not the numbers in the header. (The iCloud password works perfectly fine on another machine.). https://anadoxin.org/blog/big-sur-on-apple-m1.html/ this tutorial got me out of the woods! Figured I was headed to DFU mode and Configurator 2, I have done it before and it works. To unlock your account, sign in to get a security code. To do this, follow these steps: If you are the only administrator in your organization and your account is locked, contact Microsoft 365 support. Why was USB 1.0 incredibly slow even for its time? Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. Can confirm needed to remove computer from iCloud before this would work. APPLE MACBOOK AIR M1 8GB A2337 2020 IC LOCKED AS-IS FMI:ON . Change the sign-in status of the user from Allowed to Blocked, and then change it back to Allowed. ICLOUS LOCKED FIND MY MAC IS ON APPLE MACBOOK AIR M1 8GB A2337 2020 IC LOCKED AS-IS FMI:ON . If they have another apple device they could remove the MacBook there as well, but that doesn't always get you around the device being locked. Thank you for your help! I keep getting the same issue. Spam takes many forms. Turn your Mac back on after doing this, and your Mac will boot into Recovery Mode, directly opening the password ***** tool. Active Directory & GPO Apple We have a Mac user that recently had to change his domain password, and is now constantly locking himself out. I had weird permission issues on a M1 mac that was restored via migration assistant, which I attributed to some probable uid porting problems with my time machine backup.. Step 4: Create a new password, and give a new hint. That tutorial help me fix the issue. That is, erasing the hard drive and restarting the entire process results in the same errors. You may know that all the accounts within any bank remain under the supervision of the parent bank. On the other hand in order to provide my WoW key I have to log in my . Submit. Remiks reports: It relies on recovery tools, not Configurator. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Call and tell them to escalate to a supervisor. Macbook Air M1 clean reinstall stuck without Macintosh HD, Mail prompts me for SMTP password the first email I send. Click Reset Password, then follow the instructions to create your new password. Sign in to the Microsoft 365 portal as an admin. Does anyone here have personal experience playing Final Press J to jump to the feed. The phone doesn't need to be a smartphone, or connected to the internet, it just needs to be able to receive text messages. Why is the federal judiciary of the United States divided into circuits? The lifetime license is provided for only one locked device . The foremost and the most common reason for a blocked account is any suspicious activity. It's a handy way to keep tabs on your M1 account. Click on the drop-down menu at the top and see if your mac mini is listed. and our When you see the Mac that has been Activation Locked, tap on it and remove the device from your iCloud. Step 2: Click the arrow next to 'reset it using your Apple ID'. Instead I tried erasing "Data" also. Create an account to follow your favorite communities and start taking part in conversations. "Account Locked" After Updating macOS Big Sur UPDATE: February 12th, 2022. Key in or copy the line below into the prompt and tap on Enter: rm var/db/.applesetupdone; Key in reboot and tap on Enter. Please do not submit additional requests, as this may slow down our response time. when a reset password box appears, reveal a new menu by clicking somewhere off to the side of the reset password box (thanks for the edit, select "Recovery Utilities" then "erase Mac"; in new pop up confirm option to erase Mac. Here are some common reasons why accounts are locked, though not all account locks occur for these reasons: Malware, phishing, and other harmful activities. no setup assistant. Method 1: Wait 15 minutes. We strongly recommend connecting BenQ monitors to Mac M1/M2 directly via HDMI or Thunderbolt 3 (USB-C) in order to maintain consistent performance. Avoid expensive roaming charges - M1's Data plans are notoriously expensive when travelling and adding roaming plans, especially in this data-hungry, Instagram era! I don't see the "Next" option when signing in. Step 1: When you are at the login screen, tap on your user account and click on the question mark in the password field. Eventually the "Your account is locked" message returns. Turn your Mac, and hold down Option + Command + P + R key together right away. Dont create or use multiple accounts to violate Microsoft policies. Browse other questions tagged. About Us. To boot an Intel-based Mac into Safe Mode: Press and hold the Shift key while tapping the power button to restart your Mac. I didnt realize that menu existed otherwise I would have probably tried that early and saved a few hours!! You have 90 days phone support. Deals. If you have forgotten your Apple ID password and device passcode after enabling activation lock, you cannot turn off Find My, erase your Mac, or reactivate and use your Mac. You received it when you turned on FileVault and chose to create a recovery key instead of allowing your iCloud account (Apple ID) to unlock your disk. I think you can trust a factory boxed Mac to be 'clean'. Microsoft accounts are usually locked if the account holder has violated our Microsoft Services Agreement. The phone number doesn'tneed to be associated with your account. To do so, from that same Users & Groups screen, click on the lock and enter your admin name and password when prompted. MY M1 APP. Help us identify new roles for community members. The phone number doesn't need to be associated with your account. Release the Shift to continue booting M1 Mac to Safe Mode, then try to uncheck login items. M1 ID / Service ID M1 ID / Service ID Click submit only once. Reboot Mac in Recovery Mode. Instead of signing out of the mobile account, I used it to perform the update. Was curious if there are actual real and reliable ways to wipe the device and reinstall macOS, or bypass the lock so that I could use this device? Yes. Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site, Learn more about Stack Overflow the company. Unable to install Chrome or Safari extensions after creating new user account, Can't login to iMac even with correct password first time, works with the same password after another user logs in and logs out, Login screen stuck after entering password after BigSur update, After migration of a user to another Mac (Catalina to Big Sur, Intel to Apple Silicon) via Time Machine backup, user is stuck on login screen. After that I had to activate the machine again with an Apple ID, but then reinstalling Big Sur from the network proceeded. Select your user name from the list of users. Dont use Microsoft networks to send, share, or publish unwanted emails, comments, messages, photos, reviews, or any other content. How to make voltage plus/minus signs bolder? Shut down your Mac. Shutdown your M1 Mac computer. Support . I tried sending the Unlock command via the account management section of Jamf. Thanks @KayV you can flag any post like this for moderators to unhide / unfreeze / undelete chat rooms. If you forgot the password to log in to your Mac user account, or the password isn't accepted, choose a reset option from the login window. After you submit the form, a Microsoft Online Safety support agent will review it and contact you by email. Solution. After these steps, attempts to switch user or use the Login window appear to authenticate, but then revert to the previous screen (either the previous user's desktop, or the Login window). Sep 26, 2022 . Mac Pro 2019 or newer Apple M1 & T2 (Intel) $179.99 Mac Mini 2018 or newer Apple M1 & T2 (Intel) $179.99 iMac . Next, select the user you need to reset the password for and then click on. Follow the instructions provided. Anyone came across this issue? You will then get Reset. Once we receive your information, we'll review the request to unlock your account. Installing the beta and erasing aren't what most of the users do on day one. If I change the full and short names and try again, the same thing occurs. When prompted to reset your password, click Reset Password. It may take a while before you receive the SMS / Email containing your OTP. Select iCloud in the sidebar, then deselect Find My Mac on the right. Run Apple Configurator 2. M1 Mac clean install, getting stuck at "Create a computer account", apple.stackexchange.com/questions/409316/. Once you're in Recovery Mode, choose Terminal from the Utilities menu. Select it and click Actions > Restore. On the secondary Mac, download the Apple Configurator 2 app from the App Store, and launch it. We have Netwrix Auditor installed, and all the alert tells us is this: Text Macbook Air M1 Your Account is locked unlock (without data save) 21,142 views Feb 21, 2022 199 How2Solutions 306K subscribers Macbook Air M1 Your Account is locked unlock (without. Books that explain fundamental chess concepts, If he had met some scary fish, he would immediately return to the surface. Naturally, Apple has to . If you havent tried unlocking your account online, we recommend you start there. ddiaconu21 1 yr. ago Sadly it didn't fix it. Everything works normally, up until I reach the "Create a computer account" dialog. Enter your new password twice. In the older benchmarks, the M2 . How many transistors at minimum do you need to build a general-purpose computer? You can useanyphone number that can receive text messages;it doesnt need to be associated with your account. PERMANENT ACCOUNT ID LOCK. In the left sidebar, choose the admin account you are locked out of, and then tap on the Reset Password button. My Account Is Locked. Here's how to unlock your account. Cookie Notice This step will remove a file so that your device will believe that it is your first time logging in. remove the computer from any iCloud accounts (thanks for the edit, hold the power button until the "options" icon shows, when next screen loads, select menu item to launch terminal, in terminal type "resetpassword" and hit enter. After 10 seconds release all keys except the power button. Locate the user, and then click the users Display name to open the settings pane. The best answers are voted up and rise to the top, Not the answer you're looking for? Dont send unsolicited promotional or commercial content. Interfering with, harming, or spoofing Microsoft networks, services, or other systems. Now, you'll have to enter your activation locked Macbook into the DFU mode by simply holding down the Ctrl key + Options key + Power button + Right-Shift key together for . Minimum monthly . Click on 'Launchpad' from the Macbook desktop dock. They'll get you fixed up. We've deleted all network references out of his keyring, have disabled Wi-Fi and email on his iPhone, yet it continues. Use the other machine, you indicate that you have, to restore the M1 MacBook Pro M1 fully. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. Ready to optimize your JavaScript with Rust? You can also. You may have to create a new password. I tried to erase it many times, to unlink my iCloud account, to create a local account with no iCloud, to reset the password from recovery. Are defenders behind an arrow slit attackable? Enter your username and password once again. I would write the whole thing off as a glitch, but it is 100% reproducible (on this machine, at least - I am afraid to try my existing machine for the moment). I certainly think of it as 'best practice' when handing off computers between team members, and as a result I'm in the same boat. is there a better alternative to clean installs? Why is Singapore currently considered to be a dictatorial regime and a multi-party democracy by different publications? You can recover your account here. 1 - Choose Apple menu > > Shut Down. You can useanyphone number to request the security code. 2. When the macOS Recovery screen. After each method, test to see whether the issue is resolved. If I forcibly shut down the machine at this point and reboot, I am greeted with a normal login menu - e.g. Connect and share knowledge within a single location that is structured and easy to search. Is there a higher analog of "category with all same side inverses is a groupoid"? Privacy Policy. BenQ Mac Compatible Monitors. A used M1 Mac correctly prepared for sale or handover should boot to the SetupAssistant Welcome screen. It may take a while before you receive the SMS / Email containing your OTP. This seems to be the fix for my issue: https://anadoxin.org/blog/big-sur-on-apple-m1.html/ ill tell you if its working after I manage to get home. Go to www.icloud.com from the other device and log in with your Apple ID. Why do we use perturbative series if they don't converge? Home Broadband. support.apple.com Click to expand. Their phone helpline is also pretty good for basic troubleshooting if you haven't tried that. Microsoft forbids the use of our services for: Malware: Sending intentionally unwanted or harmful code or software. This will be text at the bottom of the screen, and it will tell you to hold down your power button in order to turn your Mac off. Enter your Apple ID - usually the email address associated with your Apple account. The activation lock will appear on the system activation interface after restoring your MacBook. I had trouble getting my computer into DFU but this erase mac solution worked!! I haven't bought it or anything, just exploring my options. After each method, test to see whether the issue is resolved. Now my password is not recognised when I try to login. Where does the idea of selling dragon parts come from? 5 Ways to Connect Wireless Headphones to TV. Download. The quickest way to get your account unlocked is by requesting and entering a security code online. I managed to link my iCloud account, create a local account and update it to Monterey dev beta. This was shockingly difficult to simply restore a drive. Remiks' reported result matches mine: this fix works on the first try. MJV83LL/A APPLE IMAC 24" 4440X2520 NON TOUCH APPLE M1 8-CORE CPU 8GB 256GB SSD M1 7-CORE GPU -FPR MAC OS - GREEN. Mobile. This seems to be the fix for my issue: https://anadoxin.org/blog/big-sur-on-apple-m1.html/ Ill try it when I get home and tell you if it works. 1. I was able to boot into the config menu and after erasing "Macintosh HD" with Disk Utility, got the error that no users were available to give permission to reinstall like before. Upsides over the published Apple support steps: Crazy idea, but should these become the official steps? At the prompt, enter (without the quotes) "resetpassword". If you use an Apple ID with your account, however, you will see a prompt after one minute. If you don't have access to your Mac, use a web browser on another device to remove Activation Lock. I tried to go into the recovery mode using cmd+R and internet recovery mode using cmd+opt+R. . You can find Apple's instructions on doing that here: https://support.apple.com/en-gb/guide/apple-configurator-2/apdd5f3c75ad/mac. Try going to icloud.com and then find my phone. You can now create a new account just like the first time that you started using your MacBook. What is wrong in this inner product proof? ICLOUS LOCKED FIND MY MAC IS ON . If your Mac loads successfully in Safe Mode, try to uncheck login items in Users & Groups. Counterexamples to differentiation under integral sign, revisited. You have to click the single button to start the software. That's where I found the Erase Mac option. This is an Apple security feature found in MacBooks from 2018 model onwards with M1 chip or T2 chip.Luckily, there is a way . Scroll over and click on the 'Checkm8' software which will gonna help you to bypass the Mac Activation Lock. Earlier this week, Apple introduced a few new security features in iOS 16.2, with the most important being is the ability to end-to-end encrypt almost all your iCloud data. Response ETA: Up . 1- Any Suspicious Activity. Thank you!! As reported by MacRumors, now another set of Geekbench scores have been leaked, and this time there is a wider gulf in performance between the M1 Max and M2 Max.. Monitor usages, subscribe for Value Added Services or view and pay bill easily. Still need help? Apple is a trademark of Apple Inc., registered in the US and other countries. Find my Iphone app says my Macbook is locked.In addition I tried to reinstall OS through bootable . rev2022.12.11.43106. If the issue isn't resolved, go to the next method. [1] I can still bring up the Force Quit dialog, and adjust brightness/etc using the Touch Bar. Site design / logo 2022 Stack Exchange Inc; user contributions licensed under CC BY-SA. PSE Advent Calendar 2022 (Day 11): The other side of Christmas. I've received an email which instructed me to reset my password. The fact that it boots to Recovery implies it does not have a bootable macOS installed.. The item that does not function as intended and is not fully operational. Would salt mines, lakes or flats be reasonably found in high, snowy elevations? After the restore process is finished, you can setup macOS as normally - including the user accounts and passwords. Rather than adding a temporary package to your account, having an unlocked phone means that you can buy a prepaid SIM card or localized SIM card from a local shop at a better rate, allowing you to use your phone abroad just like at . Click on the drop-down menu at the top and see if your mac mini is listed. For your protection, your account may be locked if suspicious activity has been recently detected. Digital Services. there's another entry with this same title that's been closed for nonconformance: Comments are not for extended discussion; this conversation has been. Anyone aware of a situation actually requiring Configurator? Now you've got it fixed: if your M1 is shiny and new, why do a clean install? As of Feb '21 things are easier. This seems to be the fix for my issue: https://anadoxin.org/blog/big-sur-on-apple-m1.html/ i'll tell you if it's working after I manage to get home For help reinstating your account, select the link in the window that begins withaka.ms/. Thanks for the help. To resolve this issue, use the following methods in the order in which they're presented. Earlier this week Apple released macOS Monterey 12.2, and just as was the case with macOS Monterey 12.1, I updated the same device in the same manner as before, with one difference. Install Apple Configurator 2 on your working Mac. That's because you screwed it up! Surface Studio vs iMac - Which Should You Pick? Dont use programs, scripts, or bots to create Microsoft accounts. The accounts that I tried to create using the setup assistant are all listed, but I am unable to log into any of them - seems the password might be set to something other than what I specified. Enter your FileVault recovery key. T2 Macs can activation lock, but they tend to go to the utility options - but yes, it can sometimes be an issue here as well. Thanks for your help! Put the non-working MacBook Pro in DFU mode by pressing the power button and holding it down and simultaneously pressing and holding the right shift key, the left option key and the left control key - all for 10 seconds. For more information, please see our Contact your support person to unlock it, then try again. It expanded its features to steal confidential information from cryptocurrency apps. Select a user to reset the password for. As title suggests, is there a way on mac to turn the usb-c ports on my m1 mac off while the lid is closed or the account is locked? It may make a difference that I had turned off the secure boot option before erasing "Macintosh HD"; don't know for sure. Locked out of Chromebook from my own Family Link. Remove the Mac from iCloud account, then go through the steps listed by @kayv and it worked! If it asks for an admin, select Forgot all passwords. So, wall of text finished: has anyone run into this, or have any advice on debugging? requires no 2nd machine or external drive, requires no new software (just the Mac OS already on your machine; no downloads of any kind), works reliably (whereas Apple support warns configurator 2 is flakey). Found this M1 Mac Mini with an iCloud lock on it. Read tips on how to create a strong password. When would I give a checkpoint to my D&D party that they can return to if they die? The separation of the OS on a read-only partition, with third-party installs and user-specific content all in different places means that there's very little point and usually an easier way to fix any problems. Press question mark to learn the rest of the keyboard shortcuts, https://anadoxin.org/blog/big-sur-on-apple-m1.html/. That particular bank has the authority to block your account in case of any suspicious activity. This progressed normally, and I was eventually greeted with setup assistant, asking me to select a language. If there was a hardware issue, doesn't it seem more likely that we'd run into different set of problems each time? If during the setup process I signed into iCloud (I have tried with and without signing in), I am given the option to reset the account password using my iCloud account - but this does not work, it shakes a bit as if the iCloud password is wrong. I hit this problem around account creation when I tried to start over. More info about Internet Explorer and Microsoft Edge. . Choose Apple menu > System Preferences, then click Apple ID. If it is, select it and then click on the button on the bottom to 'remove'. On the other hand, the official apple steps failed repeatedly for me, and two Apple Sr. Advisors warned me as they attempted to assist that the published instructions were unreliable (yep, they were also frustrated that the Apple-supplied steps failed try after try). On the non-working MacBook Pro it needs to go into the left-hand side port that is nearest the back of the Mac. In this situation, your account will remain locked until it is successfully recovered by the owner. If you experience issues like Mac stuck on boot screen after update to latest macOS, resetting NVRAM/ PRAM may give you a hand. Click the lock icon and type the admin name and password. Method 3. Go to Microsoft Community. You may have to create a new password. Contact your support person to unlock it, then try again. To resolve this issue, use the following methods in the order in which they're presented. Dont send content to people you dont know or to many people at the same time. Then go towards the " Find My " option. @abbaf33f After removing from iCloud account, can I create the account and sign into my iCloud account during setup process? Tips: You can use any phone number to request the security code. To unlock your account, sign in to get a security code. My account has been locked for some suspicious activity. A Mac malware campaign targeting Xcode developers has been retooled to add support for Apple's new M1 chips. 4 - Top Tool Bar >> Utilities >> Terminal 5 - Type resetpassword as one word and no spaces 6 - Press Return key 7 - Follow the prompts and remember the New Password Shut down the Mac and press Commnd+R together before turning the system on, and then press and release the power button. I do not know if this presents a risk to your data. Dont spoof or reuse information across multiple accounts when signing up. Restoring and reinstalling recoveryOS and macOS on your M1 Mac. You may be asked to confirm the phone number associated with your account. This will start you down the reset path, which includes deactivating your Mac if you don't know the passwords to any configured account. It enables anyone to start from a known starting point shared by an entire community of users. paraphrasing @Remiks' answer (thanks Remiks - your writeup got me unstuck!). When you try to sign in to the Microsoft 365 portal, you receive the following error message: Your account has been locked. Method 2: Make sure that the user is allowed to sign in. To protect your account and its contents, our support agents and advocates can only send password reset links or access and change account details when you submit the account reinstatement form. After 10 seconds release all keys except the power button. Is there a way to turn off the "iCloud Drive isn't compatible with Mavericks" errors? Ask Different is a question and answer site for power users of Apple hardware and software. Your account has been locked. Condition Product is being sold AS IS for parts only. If it is, select it and then click on the button on the bottom to 'remove'. Thanks for this! The problem is I've tried like 12 possible answers an none was correct. Travel. Subreddit for the discussion of Apple's Mac mini. I have it for one day and Im not able to use it already lol, Edit: I managed to fixit following this tutorial: https://anadoxin.org/blog/big-sur-on-apple-m1.html/. Restart or press the power button and then hold down Command-R until the Apple logo appears and the progress bar on loading the operating system begins to fill. This means you could use a friend or work colleague'sphone without compromising your account security. Method 4: Reset the user's sign-in status. Design Reddit and its partners use cookies and similar technologies to provide you with a better experience. Go to a registered Apple retailer with your receipt and computer, they have more tools than we do to get in. After successfully authenticating, click Exit. We won't use or give out the phone number, and the code sent to it will expire after 10 minutes. Find My also turns off when you sign out of iCloud, such as when preparing to sell, give away, or trade in your Mac. Phishing: Stealing private information from others by tricking or spoofing them into providing it. This site is not affiliated with or endorsed by Apple Inc. in any way. The MacBook Pro should now appear in Apple Configurator 2. Use a USB-C cable to connect the second Mac to the M1 Mac device. My Macbook pro got disabled. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. After that I erased it without unlinking my iCloud account. You can tap on "Erase [Device]" and Select Next till the device has been erased. https://anadoxin.org/blog/big-sur-on-apple-m1.html/ The supposed fix. Now, open System Preferences and select Users & Groups. Connect the two Macs using a USB-C cable. 2 - Press and hold the power button on your Mac until you see "Loading startup options." 3 - Click Options, then click Continue. For users. I've found that during the evening, while my mac sits on my kitchen table, my members of family who are around for the festive season are charging their iPads and iPhones from the ports on my mac without asking which is frustrating as I need my laptop fully . If you don't see the Next option when you sign in,your account has been locked due to suspicious activity or for violating of Microsofts Terms of Use agreement. Click on the Lock icon to change the settings. I wanted to do a clean install on my shiny new M1 MacBook Pro, running macOS 11.1. If you see a "usage limit exceeded" error message when requesting a security code, this could mean the phone number has been used too many times in a short period of time, or that we've detected something suspicious about the phone number. Keep holding until your Mac restarts. In order to do that I have to verify my personality either by answering the security question or by providing my WoW key. Step 7 was a bit confusing for me, I had to tap inside the window to see a menu bar item called *Recovery Assistant" (not Recovery Utility). @bmike fyi, your link is broken - interested to see the chat and searching chats does not seem to bring it up. Because Apple WILL NOT unlock an iCloud account for any reason at any time outside of the password and recovery options set forth with the iCloud. I booted into recovery mode and navigated to disk utility, click my Macintosh HD entry, erase, then erase volume group. 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