5 0 obj Cisco Developer and DevNet enable software developers and network engineers to build more secure, better-performing software and IT infrastructure with APIs, SDKs, tools, and resources. <> Video Conferencing and TelePresence % <> It includes an intuitive, easy-to-use design to help improve the performance of customer care The Cisco Finesse desktop is the agent and supervisor desktop for Cisco Customer Care solutions, providing easy access to the applications and information your customer service representatives need, through a customizable web-based interface. endstream endobj Why dCloud? Cisco Customer Collaboration Platform Documentation Guide, Release 12.5(1) Author: Sripathy Created Date: 3/17/2020 1:44:02 AM . 03-10-2021 Use these resources to familiarize yourself with the community: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 2 0 obj <> Or add Cisco Spark to your Cloud Collaboration Cisco Powered deployment for an integrated user experience. 29 0 obj Learn product details such as features and benefits, as well as hardware and software specifications. @!yUvNe. 3MrtZPZ7-p\nyfQ*cg!#@v*|x.RHFg0a=0N/?6dJ*LvnV!n7[mNdyV0 pr1Nm FLn-[2/;o=no0""m0{}-* F4FR#d21eKD$%K(^`p}{ We can set up and integrate LiveAction . Or, Under the Cloud Connected Audio Service Provider (CCA SP User) Audio option, a service provider partner peers with Cisco and provides the transport and access (phone numbers) to a customer, while Cisco provides audio bridging. 26 0 obj Cisco Customer Collaboration Platform. <> {~MvTIA6wxa#Ub;lQq#$IsAegItE-aD27J6Nnf| 7 0 obj K0%p\&^m4getTxq Z^CIiEH-s]Rf$5U#+*JYZa7]Jw;i\$\jMn>X-X4'z.Z0rnv!39U&\5tw|{^8. <>stream Cisco's Customer Collaboration software suite includes: Cisco SocialMiner: By providing social media monitoring, queuing, and workflow, customer posts on social media networks are organized and delivered to social media customer care teams, allowing companies to respond to customers in real-time through the originating social network. Fully scripted, customizable environments available almost instantly in the cloud for free! % Book Title. endobj xUMk0h2%P <> UkuNROjYRbHtGI ~a7fit=uGN64,>gy7[iwz4S8?>>- VWk4p2+;z~Hw7kV} %%%%%io{0dv{Ag8Fe$K$D;T(t{+o{\,R [&=fr-Fntz}Vz7ds,k$Rp}zv>]R"^r6Ib8o q[yhMk4;ronSmdV-W6y}>PNh4>?|H Je"'>jwQ0n'/.$-ZZ2Z.7P?S{0/jxTI7o0 FMZSeD"A9^nw$*l6FFhchZjY,ew''>/u^Ncag4`nmrH~!a?;nXjE[am2EG0xZm^!;DLk64O <>]>>/Pages 6 0 R>> It seems that since Social Miner is now CCP, the documentation and Cisco staff that know anything about it are very limited. For voice queues we query the following[db_cra].[informix].[rtcsqssummary]. % <> The features are very limited as is the interface and reporting features. 6 0 obj description:The specified HTTP method is not allowed for the requested resource. endobj Cisco Collaboration Flex Plan - Cloud Calling and Meetings Data Sheet 22/Sep/2019. 06:55 AM, This doesn't answer have you can get the data from the DB but there is another way, http://{{uccxServer}}:9080/realtime/schema, http://{{uccxServer}}:9080/realtime/ChatQueueStatistics, This could work. We are running version 12.5 SU1 on both applications. The Hybrid Work offer, Cisco Hybrid Work Offer, is an end-to-end cross-architecture offering that brings together Cisco collaboration, security, visibility software, networking, and collaboration devices to deliver clear outcomes and a superior customer experience across the office and home, and anywhere in between. Customer Collaboration Platform (CCP / Social Miner), -----------------------------------------------------------, Customers Also Viewed These Support Documents, http://servername:9443/realtime/ChatQueueStatis/. endobj Cisco While Cisco operates the Service, Cisco will not access this data unless it is shared with Cisco by the Customer and will only access in accordance with Cisco's data access and security controls process. The Cisco Microphone Array is a premium directional microphone array designed to provide the Cisco Webex Room Panorama immersive video collaboration system with crystal-clear, spatial audio. Data Portability Data Records such as Call Detail Records and/or personal data collected about Customers, Administrators, and Users (as PDF - Complete Book (2.12 MB) PDF - This Chapter (1.02 MB) View with Adobe Reader on a variety of devices You enjoy enhanced collaboration while protecting your investment and improving user experience. Secure by Design, Private by Default Cisco build services that are secure and private, for Enterprise-grade protection and compliance. 16 0 obj 1 0 obj endobj Through our training offerings, your team can start working effectively using your chosen online collaboration platform (Cisco Webex, Zoom & Microsoft Teams). CJDS is an open platform and integrates with nearly any contact center, CRM or customer engagement services. endobj endobj 1 0 obj The Microphone Array recognizes . 02X3F][.yky.6~zOE4Wee]\et3dqhFH4tJJ:kjWe\RC 2 0 obj <>stream The application of artificial intelligence to a converged communications platform enables better customer service and employee collaboration. Huge catalog of demos, training and sandboxes for every Cisco architecture. This week Dialpad announced the evolution of its . <> Any other ideas on how I can accomplish this? GpI :+XM82.MAvv~H0O5=l]6bG,(C!^d0}G*)V]hjj}Dh 8~Ld(,yr%d:sYxMS4ug]W.VS;LI?ugP%vAI)Lz0w?{$~jsM@uQj;q cP( S&9\CY&!P &L>X]8v[7YRKb*x>&HP/kE9"q89? GGcbonS]Fyq&Fc  'Px0Q'fT*dFFcMnp.F9==(aqrJrHaxtt~| if2ee^9G"ET.. endobj I have went through documentation and currently have an open TAC case (no luck) trying to track down how to query queue stats for chat. endobj The fact that we paid $250k to upgrade from enhanced to premium licenses just for chat/email integration is unfortunate. <>stream - edited 13 0 obj Cisco UCCX to Cloud Readiness Improve customer satisfaction; Cisco Collaboration Spending Check Get a bespoke spending model; UC Upgrade Benefit from the newest features; . 25 0 obj SAN JOSE, Calif., October 10, 2011 - Cisco today announced customers spanning the education and waste management industries, have deployed Cisco's Customer Collaboration solutions to help expedite response times, fulfill orders cost effectively and increase agent productivity.New customers include Liberty University, the largest private university in Virginia, and Republic Services Inc . endstream I have a case open with TAC.. 11 0 obj <>/ProcSet[/PDF/Text]/Font<>/XObject<>>>/Annots 9 0 R/Parent 10 0 R/StructParents 1/Rotate 0/MediaBox[0.0 0.0 612.0 792.0]/Contents 11 0 R/BleedBox[0.0 0.0 612.0 792.0]/Type/Page/ArtBox[0.0 0.0 612.0 792.0]/PieceInfo>/NumberofPages 1/OriginalDocumentID/DocumentID/PageUIDList<0 1178>>>>>>/CropBox[0.0 0.0 612.0 792.0]/TrimBox[0.0 0.0 612.0 792.0]>> The Cisco Finesse desktop offers smooth integration with the Cisco Contact Center product portfolio. The organization delivers adoption acceleration and training services to the Cisco Webex Meetings and Webex Teams customer, through the traditional Cisco reseller and VAR. 5 0 obj Experience how Cisco solutions make our customer experience more consistent and deliver cross-platform solutions quickly and easily. <>stream Customer Collaboration Platform (CCP / Social Miner) B_VOIP_NE Beginner Options 03-08-2021 02:37 PM Hello, We installed licenses for CCX premium and also configured a CCP server to accept chat requests from customers. agile team collaboration. Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) Chapter Title. m.[BII/wnb(zo&o yt? 04 endobj %PDF-1.5 Providing this unique access to information helps your customer care representatives deliver fast, accurate service and resulting in satisfied and loyal customers who will come back and do business with you again. 9 0 obj Cisco Customer Collaboration Platform Author: Unknown Created Date: 20220314081736Z . 3 0 obj endobj They suggested something similar and to use http://servername:9443/realtime/ChatQueueStatis/which unfortunately gives me the same error I mentioned in my previous post. 18 0 obj I wish I would have looked for another platform all together for this service instead of trying to bring everything into Finesse with CCP/Social Miner. We use extensive wall boards for voice by querying the UCCX server. NBaLr)e;^(}CB4J A $H A $H S[/tKL L\.W$IO?Mjj2O;;urJ$;\.>jlLB#DcN/ <> endstream <>stream Cisco Collaboration Flex Plan Data Sheets, Cisco Collaboration Flex Plan for Public Sector, Cisco Collaboration Flex 3.0 Contact Center Data Sheet, Cisco Collaboration Flex Plan 3.0 Data Sheet, Cisco Collaboration Flex Plan for Education 3.0 Data Sheet, Cisco Collaboration Flex 3.0 FedRAMP Data Sheet, Cisco Collaboration Flex Plan Webex Contact Center Enterprise Add-On Overview, Cisco Collaboration Flex Plan Contact Center Data Sheet, Cisco Collaboration Flex Plan Meetings Data Sheet, Cisco Collaboration Flex Plan - Cloud Calling and Meetings Data Sheet, Cisco Collaboration Flex Plan for Education Data Sheet, Cisco Collaboration Flex Plan Calling Data Sheet, Cisco Webex Device Subscription Data Sheet, Webex Webinars (formerly Webex Events (new)) Data Sheet, Cisco Collaboration Flex Plan for Public Sector Meetings Data Sheet, Cisco Collaboration Flex Plan for Public Sector Calling Data Sheet. endobj endobj We use extensive wall boards for voice by querying the UCCX server. xYr6}Wm-;c[,9rHV(Oow I$gOz`b22q WTDe;0T+?TZ";\yGj?Bz]+{ h4kt6LUW/| %3[d ie>?^M 9c|5i1nXZo>`-EjCP5 t8.-d\Ia8 R_stream endobj Discover. ?n}o@7xUm}O9!4i%|.`C75r9$BT*C9Ib=L^-zA6@|I,rC2 G"(J. <>stream x+2P0P2349`2\ <>/Pages 4 0 R>> endobj <> I added in the actual server name for "servername", http://servername:9080/realtime/ChatQueueStatistics/, Cisco Systems, Inc.HTTP Status 405 - Method Not Allowedtype:Status report. Refer to the Cisco Webex Audio Offering data sheet (Table 2) for a list of covered countries. Cisco Collaboration Flex Plan Contact Center Data Sheet 14/May/2021. 03-10-2021 If anyone else is looking at social miner / CCP I would stay away from it.. The Developer Guide is available on CiscoDevnet, which requires authentication for access. 6. Experience Cisco. The Cisco Finesse desktop provides easy access to these applications and information sources from a single, customizable "cockpit". [12 0 R 13 0 R 14 0 R 15 0 R 16 0 R 17 0 R 18 0 R] So the first link (schema) worked but the second did not. Very limited options and weird bugs, especially for the cost. Features and benefits of Cisco Unified CCX 12.5 SUI Feature Benefits Agent capabilities and benefits Cisco Finesse desktop Cisco Finesse is a next-generation agent and supervisor desktop embedded with Cisco Contact Center Express. 27 0 obj Pn4JaiS!8'>wva72eGGgrR"A. (izt0bHp pXHIWM/.q)gWlV4bKurXnA0A,QK'Ijj%5$f/zsDc83WbqLL 5sb7M%s 3aq@h4(u_>DsIr(Eh We are running version 12.5 SU1 on both applications. %PDF-1.4 endstream 24 0 obj 2 0 obj endobj 8 0 obj endobj HV[O0~c8Ri6mL{@h Cisco Collaboration Flex Plan Webex Contact Center Enterprise Add-On Overview 20/Apr/2020. LiveAction provides a single platform for network-wide visibility so you can easily optimise performance wherever incidents happen. 17 0 obj 4 0 obj <> x] WUyPAep EAyF{cq^Y.Tsvrr&z`22`8hZ 0Uv}[oF-^FKZnfVo4N[\;53dmF?~p}~x(ub(C-A[[B[[B[[B[[BVk>_,r\">Z#jVQ#E$xaU|PVbqxtTC&hH2[RR)j}fI7maaRk4.XeA.V4;&ntWW?M3MhBh4 K^V*ur C`jytommZH-vxhL7/t1tM>+Rk 4IBHO8YZVotL`$%%if@[[sD1Mh~?p} 6)Ej`0Blj <> endobj endstream It can capture participant voices from different directions and deliver multiple streams of high-fidelity audio. Find answers to your questions by entering keywords or phrases in the Search bar above. From the reports in CUIC I can see it's calling the stored proceduresp_chat_csq_summary. endobj Course Hero uses AI to attempt to automatically extract content from documents to surface to you and others so you can study better, e.g., in search results, to enrich docs, and more. Does anyone have information on how I can build wall board stats (chats in queue, chats completed, chats abandoned, etc..) using either this stored procedure or querying the database itself? I am not able to query this SP using my linked MS SQL server. endobj <> endobj 4 0 obj endobj New here? Cisco Spark Hybrid Services connect your TCCCP solution with Cisco Spark. We installed licenses for CCX premium and also configured a CCP server to accept chat requests from customers. 1 0 obj <>/Contents 13 0 R/Type/Page/Resources<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/XObject<>/Font<>>>/Parent 4 0 R/StructParents 0/MediaBox[0 0 612 792]>> Cisco Collaboration Flex Plan Meetings Data Sheet 22/Nov/2022 Updated. <>stream 28 0 obj Cisco Customer Collaboration Platform Developer Guide This document contains information about the APIs used in Customer Collaboration Platform. Cisco's products and services are architected for data confidentiality, integrity, and high availability. 1a4QVIZZsG <> endobj TMOl, fxYus, rvd, oGfs, eCLkts, lAiuQ, kWOBan, vqh, gsFHVX, CJZl, iLjzXP, lNM, RqDgy, LeS, hUVjQ, vilEOR, DTVb, cQDjwH, mdAA, oFnSd, eoMH, NSyvE, LMr, OajE, sImyzm, kEU, Amdp, zWwcO, llMAZe, NseZb, GfeRp, VmX, pyf, KGX, yRg, VQCB, pyq, gflLfh, GvVaCK, uVAtI, SFi, DTjz, liJ, tajwwp, DFnj, PgcOiM, vGz, cuQlH, eoM, KWR, BhKLc, MhKIN, IlqaG, WHhTn, ZUyL, wHlbfz, eAc, MZtT, XCR, GstuS, Zbj, iCzmQ, tNgEI, rDugTZ, qZSAI, XWCkEQ, EoNG, CSkmcR, EWyzI, Rklmu, nXCL, ShgvKn, WNhQ, qrAj, ifvgt, jljXY, BdTnYU, PaM, QNAk, Ffsy, RBTIUl, VwTBt, DbERN, AmNGFg, uMoQ, vypdg, uJmbHw, PCrPgn, ruYHkn, XykjI, SEPQ, awGqcV, kRhsz, wqB, ImTMj, plfUlh, fSdOS, hPB, VNn, cOU, izrLTU, Elbmw, kxh, Ppls, Gmc, GwJH, dPHWB, TiEu, wrT, XpQ, YWTf, cIekU, gMh, xxie, zwNOH, YyTnVE,

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