FortiGate models differ principally by the names used and the features available: If you believe your FortiGate model supports a feature that does not appear in the GUI, go to System >Feature Visibility and confirm that the feature is enabled. - Check that SSL VPN 'ip-pools' has free IPs to sign out. CLI commands. - Dial-Up VPN . Use this command to display summary information about IPsec tunnels. Basics on how to troubleshoot a VPN on a FortiGate FirewallDebug commands:diagnose vpn ike log-filter cleardiagnose vpn ike log-filter dst-addr4 45.83.200.6d. Consult your model's QuickStart Guide, hardware manual, or the Feature / Platform Matrix for further information about features that vary by model. - Yes (SA=1) - If traffic is not passing, - Jump to Step 6. See the following IPsec troubleshooting examples: <- Managing firmware with the FortiGate BIOS, endpoint-control forticlient-registration-sync, firewall {interface-policy | interface-policy6}, firewall {local-in-policy | local-in-policy6}, firewall {multicast-address | multicast-address6}, firewall {multicast-policy | multicast-policy6}, log {azure-security-center | azure-security-center2} filter, log {azure-security-center | azure-security-center2} setting, log {fortianalyzer | fortianalyzer-cloud} override-filter, log {fortianalyzer | fortianalyzer2 | fortianalyzer3 | fortianalyzer-cloud} filter, log {fortianalyzer | fortianalyzer2 | fortianalyzer3 | fortianalyzer-cloud} setting, log {syslogd | syslogd2 | syslogd3 | syslogd4} filter, log {syslogd | syslogd2 | syslogd3 | syslogd4} setting, switch-controller security-policy captive-portal, system {ips-urlfilter-dns | ips-urlfilter-dns6}, system replacemsg device-detection-portal, vpn ipsec {manualkey-interface | manualkey}, webfilter {ips-urlfilter-setting | ips-urlfilter-setting6}, wireless-controller hotspot20 anqp-3gpp-cellular, wireless-controller hotspot20 anqp-ip-address-type, wireless-controller hotspot20 anqp-nai-realm, wireless-controller hotspot20 anqp-network-auth-type, wireless-controller hotspot20 anqp-roaming-consortium, wireless-controller hotspot20 anqp-venue-name, wireless-controller hotspot20 h2qp-conn-capability, wireless-controller hotspot20 h2qp-operator-name, wireless-controller hotspot20 h2qp-osu-provider, wireless-controller hotspot20 h2qp-wan-metric, log {fortianalyzer | fortianalyzer-cloud} test-connectivity. FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic. This is one of many VPN tutorials on my blog. vpn ipsec tunnel summary. Lets get started. The logging on a FortiGate firewall is very scarse, making it difficult to troubleshoot issues. # diag vpn ike log-filter name Tunnel_1 Here are the other options for the IKE filter: list <----- Display the current filter. The following commands can troubleshoot and start the "get license" process. See the following IPsec troubleshooting examples: The first diagnostic command worth running, in any IPsec VPN troubleshooting situation, is the following: diagnose vpn tunnel list This command is very useful for gathering statistical data such as the number of packets encrypted versus decrypted, the number of bytes sent versus received, the SPI identifier, etc. Not all FortiGates have the same features, particularly entry-level models (models 30 to 90). Check the PFS (perfect forward secrecy) if you are using. Configure the following settings in the Edit VPN Tunnel page. Logs for the execution of CLI commands Troubleshooting Log-related diagnose commands Backing up log files or dumping log messages . This section explains how to get started with a FortiGate. Additionally, a particular feature may be available only through the CLI on some models, while that same feature may be viewed in the GUI on other models. - No (SA=0) - Continue to Step 3. VPN IPsec troubleshooting. Edit an IPsec tunnel Edit an IPsec tunnel Select an IPsec tunnel and then select Edit to open the Edit VPN Tunnel page. This blog post shows how to configure a site-to-site IPsec VPN between a FortiGate firewall and a Cisco router. I am showing the screenshots/listings as well as a few troubleshooting commands. Use the sysopt connection permit-ipsec command in IPsec configurations on the PIX in order to permit IPsec traffic to pass through the PIX Firewall without a check of conduit or access-list command statements.. By default, any inbound session must be explicitly permitted by a conduit or access-list command statement. 1: print header of packets 2: print header and data from ip of packets 3: print header and data from ethernet of packets (if available) 4: print header of packets with interface name 5: print header and data from ip of packets with interface name 6: print header and data from ethernet of packets (if available) with intf name Examples with Options CLI commands for SAML SSO . The commands can be used to initially configure the unit, perform a factory reset, or reset the values if the GUI is not accessible. Use this command to display summary information about IPsec tunnels. A number of features on these models are only available in the CLI. After you make all of your changes, select OK. If your VPN fails to connect, check the following: Ensure that the pre-shared keys match exactly (see The pre-shared key does not match (PSK mismatch error) below). Connecting FortiExplorer to a FortiGate via WiFi, Zero touch provisioning with FortiManager, Configuring the root FortiGate and downstream FortiGates, Configuring other Security Fabric devices, Viewing and controlling network risks via topology view, Leveraging LLDP to simplify Security Fabric negotiation, Configuring the Security Fabric with SAML, Configuring single-sign-on in the Security Fabric, Configuring the root FortiGate as the IdP, Configuring a downstream FortiGate as an SP, Verifying the single-sign-on configuration, Navigating between Security Fabric members with SSO, Advanced option - unique SAMLattribute types, OpenStack (Horizon)SDN connector with domain filter, ClearPass endpoint connector via FortiManager, Support for wildcard SDN connectors in filter configurations, External Block List (Threat Feed) Policy, External Block List (Threat Feed) - Authentication, External Block List (Threat Feed)- File Hashes, Execute a CLI script based on CPU and memory thresholds, Viewing a summary of all connected FortiGates in a Security Fabric, Supported views for different log sources, Virtual switch support for FortiGate 300E series, Failure detection for aggregate and redundant interfaces, Restricted SaaS access (Office 365, G Suite, Dropbox), IP address assignment with relay agent information option, Static application steering with a manual strategy, Dynamic application steering with lowest cost and best quality strategies, Per-link controls for policies and SLA checks, DSCP tag-based traffic steering in SD-WAN, SDN dynamic connector addresses in SD-WAN rules, Forward error correction on VPN overlay networks, Controlling traffic with BGP route mapping and service rules, Applying BGP route-map to multiple BGP neighbors, Enable dynamic connector addresses in SD-WAN policies, Configuring the VPN overlay between the HQ FortiGate and cloud FortiGate-VM, Configuring the VPN overlay between the HQ FortiGate and AWS native VPN gateway, Configuring the VIP to access the remote servers, Configuring the SD-WAN to steer traffic between the overlays, Configuring SD-WAN in an HA cluster using internal hardware switches, Associating a FortiToken to an administrator account, Downgrading to a previous firmware version, Setting the administrator password retries and lockout time, Controlling return path with auxiliary session, FGSP (session synchronization) peer setup, Synchronizing sessions between FGCP clusters, Using standalone configuration synchronization, Out-of-band management with reserved management interfaces, HA using a hardware switch to replace a physical switch, FortiGuard third party SSL validation and anycast support, Procure and import a signed SSL certificate, Provision a trusted certificate with Let's Encrypt, NGFW policy mode application default service, Using extension Internet Service in policy, Enabling advanced policy options in the GUI, Recognize anycast addresses in geo-IP blocking, HTTP to HTTPS redirect for load balancing, Use active directory objects directly in policies, FortiGate Cloud / FDNcommunication through an explicit proxy, ClearPass integration for dynamic address objects, Using wildcard FQDN addresses in firewall policies, Changing traffic shaper bandwidth unit of measurement, Type of Service-based prioritization and policy-based traffic shaping, QoS assignment and rate limiting for quarantined VLANs, Content disarm and reconstruction for antivirus, FortiGuard outbreak prevention for antivirus, External malware block list for antivirus, Using FortiSandbox appliance with antivirus, How to configure and apply a DNS filter profile, FortiGuard category-based DNS domain filtering, Protecting a server running web applications, Inspection mode differences for antivirus, Inspection mode differences for data leak prevention, Inspection mode differences for email filter, Inspection mode differences for web filter, Blocking unwanted IKE negotiations and ESP packets with a local-in policy, Basic site-to-site VPN with pre-shared key, Site-to-site VPN with digital certificate, Site-to-site VPN with overlapping subnets, IKEv2 IPsec site-to-site VPN to an AWS VPN gateway, IPsec VPN to Azure with virtual network gateway, IPSec VPN between a FortiGate and a Cisco ASA with multiple subnets, Add FortiToken multi-factor authentication, Dialup IPsec VPN with certificate authentication, OSPF with IPsec VPN for network redundancy, IPsec aggregate for redundancy and traffic load-balancing, Per packet distribution and tunnel aggregation, Hub-spoke OCVPN with inter-overlay source NAT, IPsec VPN wizard hub-and-spoke ADVPN support, Fragmenting IP packets before IPsec encapsulation, Set up FortiToken multi-factor authentication, Connecting from FortiClient with FortiToken, SSL VPN with LDAP-integrated certificate authentication, SSL VPN for remote users with MFA and user case sensitivity, SSL VPN with FortiToken mobile push authentication, SSL VPN with RADIUS on FortiAuthenticator, SSL VPN with RADIUS and FortiToken mobile push on FortiAuthenticator, SSL VPN with RADIUS password renew on FortiAuthenticator, Dynamic address support for SSL VPN policies, Running a file system check automatically, FortiGuard distribution of updated Apple certificates, FSSO polling connector agent installation, Enabling Active Directory recursive search, Configuring LDAP dial-in using a member attribute, Configuring least privileges for LDAP admin account authentication in Active Directory, Activating FortiToken Mobile on a Mobile Phone, Configuring the maximum log in attempts and lockout period, FortiLink auto network configuration policy, Standalone FortiGate as switch controller, Multiple FortiSwitches managed via hardware/software switch, Multiple FortiSwitches in tiers via aggregate interface with redundant link enabled, Multiple FortiSwitches in tiers via aggregate interface with MCLAG enabled only on distribution, HA (A-P) mode FortiGate pairs as switch controller, Multiple FortiSwitches in tiers via aggregate interface with MCLAG enabled on all tiers, MAC layer control - Sticky MAC and MAC Learning-limit, Dynamic VLAN name assignment from RADIUS attribute, Supported log types to FortiAnalyzer, syslog, and FortiAnalyzer Cloud, Configuring multiple FortiAnalyzers on a multi-VDOM FortiGate, Configuring multiple FortiAnalyzers (or syslog servers) per VDOM, Backing up log files or dumping log messages, Troubleshooting CPU and network resources, Verifying routing table contents in NAT mode, Verifying the correct route is being used, Verifying the correct firewall policy is being used, Checking the bridging information in transparent mode, Performing a sniffer trace (CLI and packet capture), Displaying detail Hardware NIC information, Troubleshooting process for FortiGuard updates, Naming conventions may vary between FortiGate models. Use the following steps to assist with resolving a VPN tunnel that is not active or passing traffic. Miss the sysopt Command. The VPN tunnel goes down frequently If your VPN tunnel goes down often, check the Phase 2 settings and either increase the Keylife value or enable Autokey Keep Alive. For example, on some models the hardware switch interface used for the local area network is called. Syntax. Troubleshooting Tip: IPSEC Tunnel (debugging IKE) Description This article describes how to process when troubleshooting IKE on IPSEC Tunnel. IPsec contains suits of protocols which includes IKE. As mentioned at the start of this chapter, ensure the console more command is disabled on the FortiGate devices where scripts execute. Note the "-f" flag to show the whole config tree in which the keywords was found, e.g. diagnose vpn ipsec status on the CLI of your FortiGate and check, which chipset is handling your crypto operations. Check VPN Encryption Domain (Local and remote subnet) should be identical. The FortiGate is configured via the GUI - the router via the CLI. IKE is used to authenticate both remote parties, exchange keys, negotiate the encryption and checksum that is used in VPN Tunnel. As the first action, isolate the problematic tunnel. Troubleshooting IPSec VPNs on Fortigate Firewalls Lets start with a little primer on IPSec. Although the web interface doesn't provide much information for troubleshooting and debugging, the console does when debugging is enabled. Home FortiGate / FortiOS 6.0.0 CLI Reference. Select Show More and turn on Policy-based IPsec VPN. The first diagnostic command worth running, in any IPsec VPN troubleshooting situation, is the following: # diagnose vpn tunnel list This command is very useful for gathering statistical data such as the number of packets encrypted versus decrypted, the number of bytes sent versus received, the SPI identifier, etc. Go to System > Feature Select. VPN IPsec troubleshooting. To troubleshoot FortiGate connection issues. Otherwise a condition may occur where both the FortiGate device and the FortiManager system are waiting for each other to respond until they timeout. To find a CLI command within the configuration, you can use the pipe sign "|" with " grep " (similar to "include" on Cisco devices). See the following IPsec troubleshooting examples: Connecting FortiExplorer to a FortiGate via WiFi, Zero touch provisioning with FortiManager, Viewing device dashboards in the security fabric, Creating a fabric system and license dashboard, Viewing top websites and sources by category, FortiView Top Source and Top Destination Firewall Objects widgets, Configuring the root FortiGate and downstream FortiGates, Configuring other Security Fabric devices, Synchronizing FortiClient EMS tags and configurations, Viewing and controlling network risks via topology view, Synchronizing objects across the Security Fabric, Leveraging LLDP to simplify security fabric negotiation, Configuring the Security Fabric with SAML, Configuring single-sign-on in the Security Fabric, Configuring the root FortiGate as the IdP, Configuring a downstream FortiGate as an SP, Verifying the single-sign-on configuration, Navigating between Security Fabric members with SSO, Integrating FortiAnalyzer management using SAML SSO, Integrating FortiManager management using SAML SSO, Advanced option - unique SAML attribute types, OpenStack (Horizon)SDN connector with domain filter, ClearPass endpoint connector via FortiManager, Cisco ACI SDN connector with direct connection, Support for wildcard SDN connectors in filter configurations, External Block List (Threat Feed) Policy, External Block List (Threat Feed) - Authentication, External Block List (Threat Feed)- File Hashes, Execute a CLI script based on CPU and memory thresholds, Viewing a summary of all connected FortiGates in a Security Fabric, Virtual switch support for FortiGate 300E series, Failure detection for aggregate and redundant interfaces, Upstream proxy authentication in transparent proxy mode, Restricted SaaS access (Office 365, G Suite, Dropbox), Proxy chaining (web proxy forwarding servers), Agentless NTLM authentication for web proxy, IP address assignment with relay agent information option, Static application steering with a manual strategy, Dynamic application steering with lowest cost and best quality strategies, SDN dynamic connector addresses in SD-WAN rules, Forward error correction on VPN overlay networks, Controlling traffic with BGP route mapping and service rules, Applying BGP route-map to multiple BGP neighbors, SD-WAN health check packet DSCP marker support, Dynamic connector addresses in SD-WAN policies, Configuring SD-WAN in an HA cluster using internal hardware switches, Downgrading to a previous firmware version, Setting the administrator password retries and lockout time, FGSP (session synchronization) peer setup, UTM inspection on asymmetric traffic in FGSP, UTM inspection on asymmetric traffic on L3, Encryption for L3 on asymmetric traffic in FGSP, Synchronizing sessions between FGCP clusters, Using standalone configuration synchronization, HA using a hardware switch to replace a physical switch, Routing data over the HA management interface, Override FortiAnalyzer and syslog server settings, Force HA failover for testing and demonstrations, Querying autoscale clusters for FortiGate VM, SNMP traps and query for monitoring DHCP pool, FortiGuard anycast and third-party SSL validation, Using FortiManager as a local FortiGuard server, Purchase and import a signed SSL certificate, NGFW policy mode application default service, Using extension Internet Service in policy, Allow creation of ISDB objects with regional information, Multicast processing and basic Multicast policy, Enabling advanced policy options in the GUI, Recognize anycast addresses in geo-IP blocking, Matching GeoIP by registered and physical location, HTTP to HTTPS redirect for load balancing, Use active directory objects directly in policies, FortiGate Cloud / FDNcommunication through an explicit proxy, ClearPass integration for dynamic address objects, Group address objects synchronized from FortiManager, Using wildcard FQDN addresses in firewall policies, Changing traffic shaper bandwidth unit of measurement, Type of Service-based prioritization and policy-based traffic shaping, Interface-based traffic shaping with NP acceleration, QoS assignment and rate limiting for quarantined VLANs, Content disarm and reconstruction for antivirus, External malware block list for antivirus, Using FortiSandbox appliance with antivirus, How to configure and apply a DNS filter profile, FortiGuard category-based DNS domain filtering, SSL-based application detection over decrypted traffic in a sandwich topology, Matching multiple parameters on application control signatures, Protecting a server running web applications, Redirect to WAD after handshake completion, Blocking unwanted IKE negotiations and ESP packets with a local-in policy, Basic site-to-site VPN with pre-shared key, Site-to-site VPN with digital certificate, IKEv2 IPsec site-to-site VPN to an AWS VPN gateway, IPsec VPN to Azure with virtual network gateway, IPSec VPN between a FortiGate and a Cisco ASA with multiple subnets, Add FortiToken multi-factor authentication, OSPF with IPsec VPN for network redundancy, Adding IPsec aggregate members in the GUI, Represent multiple IPsec tunnels as a single interface, IPsec aggregate for redundancy and traffic load-balancing, Per packet distribution and tunnel aggregation, Weighted round robin for IPsec aggregate tunnels, Hub-spoke OCVPN with inter-overlay source NAT, IPsec VPN wizard hub-and-spoke ADVPN support, Fragmenting IP packets before IPsec encapsulation, Defining gateway IP addresses in IPsec with mode-config and DHCP, Set up FortiToken multi-factor authentication, Connecting from FortiClient with FortiToken, SSL VPN with FortiToken mobile push authentication, SSL VPN with RADIUS on FortiAuthenticator, SSL VPN with RADIUS and FortiToken mobile push on FortiAuthenticator, SSL VPN with RADIUS password renew on FortiAuthenticator, SSL VPN with LDAP-integrated certificate authentication, Dynamic address support for SSL VPN policies, Running a file system check automatically, FortiGuard distribution of updated Apple certificates, FSSO polling connector agent installation, Enabling Active Directory recursive search, Configuring LDAP dial-in using a member attribute, Exchange Server connector with Kerberos KDC auto-discovery, Configuring least privileges for LDAP admin account authentication in Active Directory, Support for Okta RADIUS attributes filter-Id and class, Configuring the maximum log in attempts and lockout period, VLAN interface templates for FortiSwitches, FortiLink auto network configuration policy, Standalone FortiGate as switch controller, Multiple FortiSwitches managed via hardware/software switch, Multiple FortiSwitches in tiers via aggregate interface with redundant link enabled, Multiple FortiSwitches in tiers via aggregate interface with MCLAG enabled only on distribution, HA (A-P) mode FortiGate pairs as switch controller, Multiple FortiSwitches in tiers via aggregate interface with MCLAG enabled on all tiers, MAC layer control - Sticky MAC and MAC Learning-limit, Use FortiSwitch to query FortiGuard IoT service for device details, Dynamic VLAN name assignment from RADIUS attribute, Log buffer on FortiGates with an SSD disk, Supported log types to FortiAnalyzer, syslog, and FortiAnalyzer Cloud, Configuring multiple FortiAnalyzers on a multi-VDOM FortiGate, Configuring multiple FortiAnalyzers (or syslog servers) per VDOM, Backing up log files or dumping log messages, Troubleshooting CPU and network resources, Verifying routing table contents in NAT mode, Verifying the correct route is being used, Verifying the correct firewall policy is being used, Checking the bridging information in transparent mode, Performing a sniffer trace (CLI and packet capture), Displaying detail Hardware NIC information, Identifying the XAUI link used for a specific traffic stream, Troubleshooting process for FortiGuard updates. Certain features are not available on all models. Copyright 2022 Fortinet, Inc. All Rights Reserved. This is intended as a quick-tip but I have another article that dives a little deeper into the PSK errors etc. AH provides data integrity, data origin authentication, and an optional replay protection service. See the following IPsec troubleshooting examples: Connecting FortiExplorer to a FortiGate via WiFi, Transfer a device to another FortiCloud account, Viewing device dashboards in the Security Fabric, Creating a fabric system and license dashboard, Viewing session information for a compromised host, FortiView Top Source and Top Destination Firewall Objects monitors, Viewing top websites and sources by category, Enhanced hashing for LAG member selection, PRP handling in NAT mode with virtual wire pair, Virtual switch support for FortiGate 300E series, Failure detection for aggregate and redundant interfaces, Assign a subnet with the FortiIPAM service, Upstream proxy authentication in transparent proxy mode, Agentless NTLM authentication for web proxy, Multiple LDAP servers in Kerberos keytabs and agentless NTLM domain controllers, IP address assignment with relay agent information option, NetFlow on FortiExtender and tunnel interfaces, Enable or disable updating policy routes when link health monitor fails, Add weight setting on each link health monitor server, Specify an SD-WAN zone in static routes and SD-WAN rules, Minimum number of links for a rule to take effect, Use MAC addresses in SD-WAN rules and policy routes, SDN dynamic connector addresses in SD-WAN rules, Static application steering with a manual strategy, Dynamic application steering with lowest cost and best quality strategies, DSCP tag-based traffic steering in SD-WAN, ECMP support for the longest match in SD-WAN rule matching, Override quality comparisons in SD-WAN longest match rule matching, Controlling traffic with BGP route mapping and service rules, Applying BGP route-map to multiple BGP neighbors, Hold down time to support SD-WAN service strategies, Forward error correction on VPN overlay networks, Speed tests run from the hub to the spokes in dial-up IPsec tunnels, Interface based QoS on individual child tunnels based on speed test results, Configuring SD-WAN in an HA cluster using internal hardware switches, Configuring the VPN overlay between the HQ FortiGate and cloud FortiGate-VM, Configuring the VPN overlay between the HQ FortiGate and AWS native VPN gateway, Configuring the VIP to access the remote servers, Configuring the SD-WAN to steer traffic between the overlays, NGFW policy mode application default service, Using extension Internet Service in policy, Allow creation of ISDB objects with regional information, Enabling advanced policy options in the GUI, Recognize anycast addresses in geo-IP blocking, Matching GeoIP by registered and physical location, HTTP to HTTPS redirect for load balancing, Use Active Directory objects directly in policies, FortiGate Cloud / FDNcommunication through an explicit proxy, Seven-day rolling counter for policy hit counters, Cisco Security Group Tag as policy matching criteria, ClearPass integration for dynamic address objects, Group address objects synchronized from FortiManager, Using wildcard FQDN addresses in firewall policies, IPv6 MAC addresses and usage in firewall policies, Traffic shaping with queuing using a traffic shaping profile, Changing traffic shaper bandwidth unit of measurement, Multi-stage DSCP marking and class ID in traffic shapers, Interface-based traffic shaping with NP acceleration, QoS assignment and rate limiting for FortiSwitch quarantined VLANs, Establish device identity and trust context with FortiClient EMS, ZTNA HTTPS access proxy with basic authentication example, ZTNA TCP forwarding access proxy without encryption example, ZTNA proxy access with SAML authentication example, ZTNA access proxy with SAML and MFA using FortiAuthenticator example, Migrating from SSL VPN to ZTNA HTTPS access proxy, FortiAI inline blocking and integration with an AV profile, FortiGuard category-based DNS domain filtering, Applying DNS filter to FortiGate DNS server, Excluding signatures in application control profiles, SSL-based application detection over decrypted traffic in a sandwich topology, Matching multiple parameters on application control signatures, Protecting a server running web applications, Handling SSL offloaded traffic from an external decryption device, Redirect to WAD after handshake completion, HTTP/2 support in proxy mode SSL inspection, Define multiple certificates in an SSL profile in replace mode, Application groups in traffic shaping policies, Blocking applications with custom signatures, Blocking unwanted IKE negotiations and ESP packets with a local-in policy, Basic site-to-site VPN with pre-shared key, Site-to-site VPN with digital certificate, Site-to-site VPN with overlapping subnets, IKEv2 IPsec site-to-site VPN to an AWS VPN gateway, IPsec VPN to Azure with virtual network gateway, IPSec VPN between a FortiGate and a Cisco ASA with multiple subnets, Add FortiToken multi-factor authentication, Dialup IPsec VPN with certificate authentication, OSPF with IPsec VPN for network redundancy, IPsec aggregate for redundancy and traffic load-balancing, Packet distribution for aggregate dial-up IPsec tunnels, Per packet distribution and tunnel aggregation, Weighted round robin for IPsec aggregate tunnels, Hub-spoke OCVPN with inter-overlay source NAT, IPsec VPN wizard hub-and-spoke ADVPN support, Fragmenting IP packets before IPsec encapsulation, VXLAN over IPsec tunnel with virtual wire pair, VXLAN over IPsec using a VXLAN tunnel endpoint, Defining gateway IP addresses in IPsec with mode-config and DHCP, Set up FortiToken multi-factor authentication, Connecting from FortiClient with FortiToken, SSL VPN with LDAP-integrated certificate authentication, SSL VPN for remote users with MFA and user sensitivity, SSL VPN with FortiToken mobile push authentication, SSL VPN with RADIUS on FortiAuthenticator, SSL VPN with RADIUS and FortiToken mobile push on FortiAuthenticator, SSL VPN with RADIUS password renew on FortiAuthenticator, Dynamic address support for SSL VPN policies, Dual stack IPv4 and IPv6 support for SSL VPN, Disable the clipboard in SSL VPN web mode RDP connections, Running a file system check automatically, FortiGuard distribution of updated Apple certificates, Integrate user information from EMS and Exchange connectors in the user store, FSSO polling connector agent installation, Enabling Active Directory recursive search, Configuring LDAP dial-in using a member attribute, Configuring least privileges for LDAP admin account authentication in Active Directory, Support for Okta RADIUS attributes filter-Id and class, Send multiple RADIUS attribute values in a single RADIUS Access-Request, Traffic shaping based on dynamic RADIUS VSAs, Outbound firewall authentication for a SAML user, Using a browser as an external user-agent for SAML authentication in an SSL VPN connection, Outbound firewall authentication with Azure AD as a SAML IdP, Activating FortiToken Mobile on a mobile phone, Configuring the maximum log in attempts and lockout period, Configuring the FSSO timeout when the collector agent connection fails, Associating a FortiToken to an administrator account, FortiGate administrator log in using FortiCloud single sign-on, Downgrading to a previous firmware version, Setting the administrator password retries and lockout time, Controlling return path with auxiliary session, Out-of-band management with reserved management interfaces, HA between remote sites over managed FortiSwitches, HA using a hardware switch to replace a physical switch, Override FortiAnalyzer and syslog server settings, Routing NetFlow data over the HA management interface, Force HA failover for testing and demonstrations, Resume IPS scanning of ICCP traffic after HA failover, Querying autoscale clusters for FortiGate VM, Synchronizing sessions between FGCP clusters, Session synchronization interfaces in FGSP, UTM inspection on asymmetric traffic in FGSP, UTM inspection on asymmetric traffic on L3, Encryption for L3 on asymmetric traffic in FGSP, FGSP four-member session synchronization and redundancy, Layer 3 unicast standalone configuration synchronization, SNMP traps and query for monitoring DHCP pool, FortiGuard anycast and third-party SSL validation, Using FortiManager as a local FortiGuard server, FortiAP query to FortiGuard IoT service to determine device details, Procuring and importing a signed SSL certificate, FortiGate encryption algorithm cipher suites, Configuring the root FortiGate and downstream FortiGates, Configuring other Security Fabric devices, Deploying the Security Fabric in a multi-VDOM environment, Synchronizing objects across the Security Fabric, Leveraging LLDP to simplify Security Fabric negotiation, Configuring the Security Fabric with SAML, Configuring single-sign-on in the Security Fabric, Configuring the root FortiGate as the IdP, Configuring a downstream FortiGate as an SP, Verifying the single-sign-on configuration, Navigating between Security Fabric members with SSO, Integrating FortiAnalyzer management using SAML SSO, Integrating FortiManager management using SAML SSO, Execute a CLI script based on CPU and memory thresholds, Getting started with public and private SDN connectors, Azure SDN connector using service principal, Cisco ACI SDN connector using a standalone connector, ClearPass endpoint connector via FortiManager, AliCloud Kubernetes SDN connector using access key, AWS Kubernetes (EKS)SDNconnector using access key, Azure Kubernetes (AKS)SDNconnector using client secret, GCP Kubernetes (GKE)SDNconnector using service account, Oracle Kubernetes (OKE) SDNconnector using certificates, Private cloud K8s SDNconnector using secret token, Nuage SDN connector using server credentials, Nutanix SDN connector using server credentials, OpenStack SDN connector using node credentials, VMware ESXi SDNconnector using server credentials, VMware NSX-T Manager SDNconnector using NSX-T Manager credentials, Support for wildcard SDN connectors in filter configurations, Monitoring the Security Fabric using FortiExplorer for Apple TV, Adding the root FortiGate to FortiExplorer for Apple TV, Viewing a summary of all connected FortiGates in a Security Fabric, Log buffer on FortiGates with an SSD disk, Supported log types to FortiAnalyzer, FortiAnalyzer Cloud, FortiGate Cloud, and syslog, Sending traffic logs to FortiAnalyzer Cloud, Configuring multiple FortiAnalyzers on a FortiGate in multi-VDOM mode, Configuring multiple FortiAnalyzers (or syslog servers) per VDOM, Logging the signal-to-noise ratio and signal strength per client, RSSO information for authenticated destination users in logs, Backing up log files or dumping log messages, PFand VFSR-IOV driver and virtual SPU support, FIPS cipher mode for AWS, Azure, OCI, and GCP FortiGate-VMs, Troubleshooting CPU and network resources, Verifying routing table contents in NAT mode, Verifying the correct route is being used, Verifying the correct firewall policy is being used, Checking the bridging information in transparent mode, Performing a sniffer trace (CLI and packet capture), Displaying detail Hardware NIC information, Identifying the XAUI link used for a specific traffic stream, Troubleshooting process for FortiGuard updates. It is divided into two parts, one for each Phase of an IPSec VPN. IPSec VPN between a FortiGate and a Cisco ASA with multiple subnets Remote access FortiGate as dialup client FortiClient as dialup client . : 1. Filtering the Output When you have only one or two VPN tunnels, it is pretty easy to troubleshoot without filters. The options to configure policy-based IPsec VPN are unavailable. FortiClient uses IE security setting, In IE Internet options -> Advanced -> Security, check that Use TLS 1.1 and Use TLS 1.2 are enabled. I am going to describe some concepts of IPSec VPNs. Created on show full-configuration | grep -f ipv6. You can fix this, by simply choosing other algorithms. Use the first three to enable debugging and start the process, while the last one disables the debugging again: 1 2 3 4 diag debug app update -1 diag debug enable exec update-now diag debug disable To reboot your device, use: 1 execute reboot Step 2: Is Phase-2 Status 'UP'? Troubleshooting Tip: IPsec VPNs tunnels Description This article describes techniques on how to identify, debug and troubleshoot IPsec VPN tunnels. After each editing a section, select the checkmark icon to save your changes. Ensure that pings are enabled on the peer's external interface. This document is intended to help troubleshoot IPSec VPN connectivity issues. There should be no punctuation at the start or end of the lines. Today we will cover basic FortiGate IPsec Troubleshooting. IPSec VPN between a FortiGate and a Cisco ASA with multiple subnets . - Check the Release Notes to ensure that the FortiClient version is compatible with the version of FortiOS. Technical Tip: IPSec VPN Diagnostics Possible re Technical Tip: IPSec VPN Diagnostics Possible reasons. Remember to enter the correct vdom or global configuration tree before configuring anything: 1 config global 2 config vdom 3 edit <vdom-name> To show the running configuration (such as show run), simply type in: 1 show To showuses the entire running configuration with default values,you're use: ok with this, but you can opt-out if you wish. Step-4:( Phase-2 Troubleshooting, Pre-shared Key, Encryption, Auth Algorithm ,Security Association Negotiation Failure : We knew that In phase -2 IPsec tunnel Peers will perform a Diffie Hellman . The FortiAuthenticator has CLI commands that are accessed using SSH or Telnet, or through the CLI Console if a FortiAuthenticator is installed on a FortiHypervisor. Check correct ACL should binding with Crypto Map Check Firewall Inside local route to reach inside hosted network/servers Make sure remote subnet should not overlap with your local Lan Check NAT Exemption. The options to configure policy-based IPsec VPN are unavailable Go to System > Feature Visibility. Select Show More and turn on Policy-based IPsec VPN. Enter the VDOM (if applicable) where the VPN is configured and type the command: A number of features on these models are only available in the CLI. Solution Step 1: What type of tunnel have issues? Scope FortiGate Solution 1) Identification. get vpn ipsec tunnel summary. Phase 1: To rule out ISP-related issues, try pinging the peer IP from the PA external interface. In the best case, all operations can be handled from your hardware chipsets. -> Have a look at this full list. IPSec Primer Authentication Header or AH - The AH protocol provides authentication service only. Not all FortiGates have the same features, particularly entry-level models (models 30 to 90). Otherwise, you can see some counters that are not Null under "SOFTWARE". 01-02-2021 This can especially be a problem when setting up a site-to-site IPSEC VPN tunnel. With IPsec protected traffic, the secondary access . 02:47 AM, The Fortinet Security Fabric brings together the concepts of convergence and consolidation to provide comprehensive cybersecurity protection for all users, devices, and applications and across all network edges.. IPsec: It is a vendor neutral security protocol which is used to link two different networks over a secure tunnel.IPsec supports Encryption, data Integrity, confidentiality. Solution Filter the IKE debugging log by using this command. CLI Reference FortiOS CLI reference Managing firmware with the FortiGate BIOS Accessing the BIOS . FortiOS supports: - Site-to-Site VPN. 2. show | grep -f ipv6. 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