The Author of this posting offers the information contained within this posting without consideration and with the reader's understanding that there's no implied or expressed suitability or fitness for any purpose. For example, when selecting the. other than: Sonicwall NetExtender keeps randomly disconnecting for users. Privacy Policy. To use NetExtender on your Linux system, your system must meet the following prerequisites: You can install NetExtender from the user interface or from the CLI. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You can uninstall in these ways: To view options in the NetExtender system tray, right click on the NetExtender icon in the system tray. by 90%). Something to note, the "work" required of a network devices increases as the frame/packet gets smaller. Thanks for posting in Microsoft TechNet Forum. Disabled security services on the LAN & SSLVPN zones to test, disabled any bandwidth policies that apply, checked the bandwidth limits in the advanced interface settings for LAN & WAN - nothing anywhere that's setting a 4Mbps limit. Select NetExtender and under Get NetExtender for Windows, click DOWNLOAD. Sounds like it happened and you ran straight here. Like, 1 to 2Mbit/sec. If I know this difference, I can be understanding it clearly. Another throughput issue - SSLVPN Opened a case with support this morning - any SSLVPN user is seeing maximum 4Mbps throughput in either direction, regardless of the underlying ISP connection speed. Anyone have any experience of this with the NSa2650? Users can mount network drives, upload and download files, and access resources in the same way as if they were on the local network. Use these resources to familiarize yourself with the community: Customers Also Viewed These Support Documents. The connection was idle for. The event logs in Control Panel > Administrator Tools > Event Viewer. Resolution Monitoring If you have the comprehensive security bundle you should be able to see the performance of the CPU's on the SonicWall. So in theory, a multi-threaded iPerf test running from my laptop to a server at the office should be able to approach 30Mbps. It has a 32 Gbps fabric and 38.7 Mpps. To view details of a log message, either: The log displays all entries that match or exceed the severity level. February 2021. Check with your administrator to determine if you need to manually check for updates. Using Point-to-Point Protocol (PPP), NetExtender allows remote clients seamless, secure access to resources on your local network. I'll try to get the logs. It works like a charm! From a networking perspective, throughput generally references wire-speed or line-rate, which means how does the device perform compared to the theoretical maximum rate supported by the media. To configure NetExtender profiles and preferences, including proxy servers, on your Android smartphone, perform the following steps: 1. The NetExtender Windows client also supports a single active connection, and displays real-time throughput and data compression ratios in the client. When you test the throughput of your connection with out the SonicWall in the equation you get different results to when it is in the network setup. The log is a file named NetExtender.dbg stored in the directory: C:\Program Files\SonicWALL\SSL VPN\NetExtender. Closing the dialog (clicking the X button in the upper right corner of the dialog) does not close the NetExtender session, but minimizes it to the system tray for continued operation. New here? To use NetExtender for the first time using the Mozilla Firefox browser: Navigate to the IP address of the firewall. Configuring a Virtual Access Point (VAP) Profile for Internal Wireless Corporate Users. Plus, it may depend on the model of Sonicwall you have - the smaller ones can slow . The name of the server to which the NetExtender client is connected. Tested this morning on my laptop, Win10 20H2, NetExtender 10.2.300. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Users can set the interface to its proper status in settings. For example, to if the drive letter is z, the server name is engineering, the share is docs, the password is 1234, the users domain is eng and the username is admin, the command would be: For example, to disconnect network drive z, enter this command: For example, if the server name is engineering, the printer name is color-print1, the domain name is eng, and the username is admin, the command would be: For example, to launch Microsoft Outlook, enter the following command: When you have finished editing the scripts, save the file and close it. Check the status of the WAN interface of the Sonicwall. Best regards, Hurry The NetExtender throughput seems to never go above about 20kbps, but usually hovers around 3kbps. Troubleshooting Sonicpoint Low throughput Issues. To delete a profile, highlight it by clicking on it, and then clicking the, To customize the behavior of NetExtender, click the. Things happen, who knows. I have one user that hates that when on their GVC or NetExtender, they can no longer control their home Sonos system through their Windows App. The easiest way to import the certificate is to click the. At home, using a computer with XP SP3, netextender can do up to 256Kbps Down and 100Kbps Up when connecting to the office. He said he ran an internet speed test and it was DL over 100 mbs and like 50 mbps UL. There are security, configuration, and support concerns with split tunneling, make sure you are aware before implementing it. Users can access NetExtender in two ways: For supported browser releases, see the latest Dell SonicWALL SonicOS 6.2.1 Release Notes. Is anyone else having disconnects when using NetExtender? 10 Helpful Share Reply Joseph W. Doherty I was hoping to see this significantly higher - I have read reports of 8 or 9Mbps are achievable but sure about this. Enabling this feature may cause connection delays while remote clients printers and drives are mapped. For example, for an Ethernet gig port, can a network device generate and/or receive the maximum number of frames/packets that gigabit Ethernet supports? Also changed SSL VPN Server Settings Inactivity Timeout to 60 minutes and User Session Settings Timeout to 60 minutes. Downloading and running scripted ActiveX files must be enabled on Internet Explorer. In no event shall Author be liable for any damages wha2tsoever (including, without limitation, damages for loss of use, data or profit) arising out of the use or inability to use the posting's information even if Author has been advised of the possibility of such damage. The Corporate line is 500/500Mbit and the client side line is 200/200Mbit. For more information on batch files, see the following Wikipedia entry: http://en.wikipedia.org/wiki/.bat. The folks over at r/networking can probably give a more complete answer - this is a general networking concept, not Sonicwall-specific. We have a few users that use the VPN alot. Is the user using Wireless or Ethernet when at this location? He claimed that there is a lot of disconnections going on when our mexico site logs on to the network via vpn. Once it done the hardware changes try to use the NetExtender. When used in the context of communication networks, such as Ethernet or packet radio, throughput or network throughput is the rate of successful message delivery over a communication channel. PPP Server IP Address In The SonicWALL SSL-VPN 1.0 Release, The First IP . FWIW, an upgraded internet connection is in the works for us, but lead time is measured in weeks. To configure the script that runs when NetExtender connects or disconnects, click the Edit NxConnect.bat button. Any official numbers from Swall and what are other peoples experiences? This is happening to us, constantly! Installing NetExtender Using the Mozilla Firefox Browser, Adding a Site to Internet Explorers Trusted Sites, Installing NetExtender from Internet Explorer, Launching NetExtender Directly from Your Computer, Configuring NetExtender Connection Scripts, Verifying NetExtender Operation from the System Tray, Windows 10, Windows 8.1, Windows 8, Windows 7 Service Pack 1, Windows Vista Service Pack 2 (32-bit & 64-bit), For supported browser releases, see the latest. 12-02-2015 These NGFWs address the growing trends in web encryption, connected devices and high-speed mobility by delivering a solution that meets the need for automated, realtime breach detection and prevention. Hello, We have some remote users that connect to RDC via NetExtender. just this one user? This makes working impossible. To install NetExtender on your MacOS system: The first time you connect, you must enter the server name or IP address in the, The first time you connect, you must enter the, You can instruct NetExtender remember your profile server name in the future. What operating state the NetExtender client is in: It may be necessary to restart your computer when installing NetExtender on Windows Vista. When NetExtender completes installing, the NetExtender Status dialog displays, indicating that NetExtender successfully connected. One more thing I noticed recently even when disconnected from Netextender, internet was slow until the application is totally closed. . However, once under the fragmentation level, my ping requests time out. At the office, we have 30Mbps down / 6Mbps up (due for upgrade soon!). The system tray menu displays the default route and the associated subnet mask. Are there any resolutions? Opened a case with support this morning - any SSLVPN user is seeing maximum 4Mbps throughput in either direction, regardless of the underlying ISP connection speed. The Connection Profiles tab displays the SSL VPN connection profiles you have used, including the IP address of the server, the domain, and the username. Make sure that it the connection is full duplex, and at the correct speed. Dell SonicWALL NetExtender is a software application that enables remote users to securely connect to the remote network. When NetExtender becomes disconnected, the NetExtender dialog displays and gives you the option to either Reconnect or Close NetExtender. Select one of the level categories, in descending order of severity: The log displays all entries that match or exceed the severity level. NetExtender Troubleshooting NetExtender Troubleshooting See the following tables with troubleshooting information for the Dell SonicWALL SRA NetExtender utility. Without VPN connecting and being on the local network its working fine and fast. It only takes a minute to sign up. If you are unsure whether the certificate is self-signed or generated by a trusted root Certificate Authority, SonicWALL recommends that you import the certificate. When transferring files to a shared file location behind the firewall the throughput just makes it over 1Mbps. Too add commands, scroll to the bottom of the file. Obviously, this is a pain when you have stuff open Click System | Interfaces and Configure the WAN interface in question. After installation, NetExtender automatically launches and connects a virtual adapter for SSL-secure NetExtender point-to-point access to permitted hosts and subnets on the internal network. We have some remote users that connect to RDC via NetExtender. I changed the timeout settings for the TCP Inactivity. If nobody else is connected via VPN, a single user can be kinda productive. Any hint of the Gen 7 series offering more. Flexible, integrated security solution Installing NetExtender from Internet Explorer To install and launch NetExtender for the first time using the Internet Explorer browser: 1 Navigate to the IP address of the firewall. To view the NetExtender Log, go to NetExtender > Log. (64 bits). NetExtender Constant Disconnect Issue for 1 User. If you have not done so, the follow message displays. It is recommended that you add the URL or domain name of your firewall to Internet Explorers trusted sites list. If its not solving the issue permanently with above steps, Try to install Sonicwall Mobile connect. Only connection profiles that allow you to save your username and password can be set to automatically connect. We have tried even the Diagnostic Bandwidth Test on the SMA appliances and others like Iperf and they both result on the same situation leaving the issue hinging on the latency of the location. Hi, They've mentioned in the past that sometimes when they are on it, it can randomly disconnect and they would have to restart the machine just to get it reconnected. and our By default, the NxConnect.bat file contains examples of commands that can be configured, but no actual commands. Has the internet connection at the user's location changed? So, especially with older network devices, the device may only support the full "speed" of a port with frames/packets of a minimal size, or larger. If not, devices have to be setup as non- Meraki devices, even if both are Meraki MX Firewalls. To display the routes that NetExtender has installed on your system, click the Route Information option in the system tray menu. Please remember to mark the reply as an answer if they help. I don't think that would affect him though. The NetExtender session disconnects. The log is a file named. For more information on batch files, see the following Wikipedia entry: To configure the script that runs when NetExtender connects or disconnects, click the, net use z\\engineering\docs 1234 /user:eng\admin, net use LPT1 \\engineering\color-print1 /user:eng\admin, C:\Program Files\Microsoft Office\OFFICE11\outlook.exe. As suggested, this might be our 5Mbps upload speed throttling us when testing using TCP, so I'll try it with UDP if I can (had some issues trying to do this yesterday). 2 Click the link at the bottom of the Login page that says Click here for sslvpn login. How to hide SSID of Access Points Managed by firewall. The amount of traffic the NetExtender client has received since initial connection. User session settings is 45 minutes. Another option is to download NetExtender via the Virtual Office page: Just wondering if there are any datasheets on the throughput which should be expected on the Firewalls using Netextender (sslvpn), IPsec vpn (gvc) and LT2P. Thereafter, it can be accessed directly from the: Application folder or dock on MacOS systems. What changed between then and before?. To add a site to Internet Explorers trusted sites list: Enter the URL or domain name of your firewall in the. For example, I saw a cisco switch has 1G throughput, but it has 24 ports (supporting 1G per port). Network shared Excel files frequently need to be opened in protected mode. The first time you launch NetExtender, it installs the NetExtender stand-alone application automatically on your computer. Please let me know if you would like further assistance. 1.Click Start, type regedit in the Search Bar, and then press Enter. SonicWall Netextender and higher work with Windows 10 An alternative to Netextender for Windows 10 is the SonicWall Mobile Connect CAUSE: Older versions of Netextender ( and earlier) use SHA1 using bits. ButI still wasn't able to understand perfectly. Users can mount network drives, upload and download files, and access resources in the same way as if they were on the local network. Navigate to Windows Device Manager --> Network Adaptores and uninstall the WAN Miniport (IP) and WAN Miniport (PPTP) devices, then scan for the hardware changes. I think this device's total throughput 24Gbps because of sum of whole ports. With The Add Global NetExtender Client Routes And Add Group NetExtender Client Routes Settings Enabled. Then let's ask the user a few more qualifying questions. In general terms, throughput is the rate of production or the rate at which something can be processed. If we are testing the throughput (iperf) between those without VPN, and we could reached nearly the 200Mbits but over VPN we got only around 10Mbit. The version of Dell SonicWALL SRA NetExtender Adapter from Device Manager. SSLVPN Timeout not working - NetBios keeps session open. Most NetExtender connection problems can be solved with one of: 2. There has only been one disconnect this morning since i changed that setting. Most likely their internet. What have you done to troubleshoot? Netextender slow throughput. Because of new requirements we deployed netextender to some notebook in tunnel all mode. Users are prompted to click OK, and NetExtender downloads and installs the update from the firewall. I don't really want to step on the president's shoes, but he believes it is NOT his internetlol. Last week, a month ago? NetExtender is an SSL VPN client for Windows, Mac, or Linux users that is downloaded transparently and that allows you to run any application securely on you companys network. Because of new requirements we deployed netextender to some notebook in tunnel all mode. Suspecting MTU issues, I ping with the -f -l switches and the packet wants to fragment until under about 1250. Dell SonicWALL strongly recommends using Dell SonicWALL Mobile Connect for Mac OS X devices instead of NetExtender, currently and in future releases. NetExtender error, the server is not reachable. SonicWALL SSL VPN NetExtender is fully compatible with Microsoft Windows Vista Service Pack 2 (32-bit and 64bit) and supports the same functionality as other Windows operating systems. Compare that to a 4948 which has a 96 Gbps fabric and 72 Mpps (this is a wire-speed capable switch). The drop-down menu at the bottom of the dialog provides three options for remembering your username and password: Save user name & password if server allows. SonicWALL SSL VPN provides users with the ability to run batch file scripts when NetExtender connects and disconnects. Posted by networkn TZ350 Poor throughput We have a few TZ350's experiencing very low throughput. Currently, only HTTPS proxy is supported. Most NetExtender connection problems can be solved with one of: If you're using a wireless NIC, /release /renew and reconnect. The NetExtender Uninstall/Disappears from PCs Randomly, SSLVPN to another site to cloud site IPnot working, Press J to jump to the feed. Going smaller, the device cannot support the theoretical maximum rate. remember to use https:// in front of WAN. Organizational Challenges Faced MX - Site-to-site - works great if all devices are in the same organization. The new netExtender directory contains a NetExtender shortcut that can be dragged to your desktop or toolbar. Now, an iPerf upload test from home to the office, where I have 30Mbps upload and the office has 30Mbps download, maxes out at 15.5Mbps. While connected internet speed dramatically decreasing (app. The NxConnect.bat file displays. When launching NetExtender from the web portal, if your browser is already configured for proxy access, NetExtender automatically inherits the proxy settings. The amount of traffic the NetExtender client has transmitted since initial connection. Many network devices share their performance across some or all of their ports. This transparent software enables remote users to securely connect and run any application on the company network. On my Windows PC I am using the NetExtender Client. If this entry does not exist, follow these steps to add the entry: Access loses it's mind more than is pleasant. If we are testing the throughput (iperf) between those without VPN, and we could reached. So for the time being were a) Trying to make the best of what we have, and b) Hoping to verify that we still wont be throttled to 4Mbps when we have a WAN link capable of over 200Mbps up/down! With NetExtender, remote users can virtually join the remote network. User has been complaining all week. They have an broken code issue in the latest updates of net extender, this applies to all net extenders on the latest updates of Windows 10, v2004 and v1909 included. Previously, everyone was using version 7.5 but have since upgraded to 8.6.265 - but they are still disconnecting. During this time, the Log window is not accessible, although you can open a new Log window while the Debug Log is loading. On a Gigabit connection even with all security services off, we are getting 350Mbps, but with security on, we are seeing 30Mbps on 2 devices. After the first access and installation of NetExtender, you can launch NetExtender directly from your computer without first navigating to the SSL VPN portal. SonicWall's SSL VPN NetExtender allows you to provide easy and secure access to Windows and Linux users. To configure NetExtender to uninstall automatically when your session is disconnected: To view options in the NetExtender system tray, right click on the, To display the routes that NetExtender has installed on your system, click the, You can display connection information by mousing over the. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com. Also changed SSL VPN Server Settings Inactivity Timeout to 60 minutes and User Session Settings Timeout to 60 minutes. Sign up to join this community Anybody can ask a question Anybody can answer They are using the Mobile Connect Client. get a bit more detail off the user as to when/what/where/how & why. I tried to perform some speed test to copy files from a network share to local drive and getting very slow speeds. 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